Operations Specialist

We are in the banking industry, based in Needham, Massachusetts, United States, and we are currently on the lookout for a skilled Digital Banking Specialist. The selected candidate will be responsible for handling various tasks related to customer transactions and record maintenance.

Responsibilities:

• Takes the lead on vendor stakeholder meetings, creates agendas and drives vendors to complete tasks in a timely manner; communicates bank needs and holds vendors accountable.
• Serve as technical Subject Matter Expert (SME) coordination for all digital channel vendors
• Coordinates system upgrades with all stakeholders (Business line, IT Ops, IT Support, IT Security, Vendor)
• Participates in Business Continuity Planning (BCP) Development and Testing impacting the digital channel
• Utilize business/functional requirements to help develop test scripts and test system changes/functionalities in conjunction with the QA Analysts, as needed.
• Works with PMO on bank projects to identify technology requirements, document and execute project tasks.
• Evaluates and resolves technical feasibility, design optimization, and production issues
• Researches and monitors existing client base and industry developments to ensure we have leading technology offerings that match their needs
• Communicates process changes, enhancements, and modifications to internal and external customers
• Identifies data processing gaps between various systems and stakeholders and recommends solutions
• Documents system standards and ensure that the Bank is adhering to specifications and regulatory compliance
• Update, design, and/or program HTML, JSON, SQL or SAQL coding for the various systems supported.
• Identifies potential new product opportunities and areas to increase efficiency
• Contributes to vendor evaluation relative to digital channel software applications
• Develops ongoing reporting to validate system KPIs and provide routine updates to senior leadership
• Support developments of bank products ensuring project deliverables are met
• Ability to articulate business proposals in a logical, well documented fashion
• Seeks product enhancement to address system issues
• Assist with maintaining the system development workbook and following up with business lines and vendors to ensure that bugs/issues and enhancements are being addressed
• Meets regularly with vendors to drive product enhancements
• Works with team to monitor vendor roadmaps and system enhancements, ultimately creating proposals to implement new features which reduce cost and/or increase efficiency
• Extensive knowledge of line of business processes and applications
• Troubleshooting technical issues across systems and technical proficiency with core banking systems, online banking platforms, and digital banking solutions.
• Contributes to team effort by accomplishing results as needed
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Strong understanding of information security concepts
• Extension knowledge of the Bank's software applications, technological infrastructure, networking and network design, and all data processing systems
• Strong interpersonal skills