Help Desk Analyst II

We are looking for a skilled Help Desk Analyst II. Based in Rome, New York, this role offers a contract to hire employment opportunity. As a Help Desk Analyst II, you will be responsible for maintaining local hardware infrastructure, providing advanced technical support, and training staff on technology usage.

• Maintain and troubleshoot various technology-related devices including servers, phones, PCs, mobile devices, and security systems.
• Establish and manage relationships with technology suppliers to ensure optimal service.
• Provide advanced technical support and training to staff on desktop computers, applications, remote access, phones, and related technology.
• Design and coordinate employee IT training programs and materials.
• Plan and execute procurement and deployment of IT hardware, security-related hardware, and mobile devices while maintaining accurate asset records.
• Engage in specialized projects as assigned and adhere to all safety policies and procedures.
• Develop and maintain the IT budget while also managing the on-site server and infrastructure.
• Provide guidance to the Desktop Support Technician to achieve department goals and objectives.
• Ensure adherence to food safety policies and regulations, and actively participate in Incident Management and Recall.
• Conduct regular maintenance of the on-site server and infrastructure.

• Minimum of 2 years of experience in a similar role
• Proficient in Microsoft Office Suites
• Demonstrable experience in Desktop Support
• Knowledge of Desktop Hardware
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work in a dynamic, fast-paced environment
• Familiarity with food and food processing industry is a plus
• Strong customer service skills
• Ability to handle multiple tasks and prioritize them effectively
• Must have a proactive and positive attitude towards problem-solving
• Ability to work independently and as part of a team
• High level of integrity and professionalism
• Must be detail-oriented and organized
• Availability to work in shifts if required.