[ref. p84536318] Field Service Engineer (Hybrid) - Mentor

Position Summary:

Additionally, the incumbent will deliver preliminary training to our technical support staff and service educators.

What You'll Do:

• Participate in the new product development process assuring that all Service requirements are completed prior to product release. Requirements include: Design reviews for serviceability/reliability, service plan generation, service documentation and procedure development, defining service parts, outlining service training and tracking equipment performance.
• Create, review and update technical documentation including; IQOQ documentation, Site Acceptance Tests (SAT), service and maintenance manuals, field servicing procedures, etc.
• Act as an escalation point for resolution of technical issues on given product assignment. Provide onsite technical support, as necessary.
• Troubleshoot and analyze technical problems. Collaborate cross-functionally with current products engineering, quality, supply chain, research and development, etc. to resolve immediate issues and implement changes to prevent future problems.
• Identify and implement service operational improvement ideas for assigned product responsibilities.
• Perform service and maintenance training on assigned products to technical support personnel, field service representatives, and customers.
• Develop service kits and qualify service replacement parts.

Education Degree:

• Bachelor's Degree in Mechanical Engineering or Electrical Engineering

What You Need To Be Successful:

• Minimum of one year experience in the service and repair of both electronic and electromechanical equipment.
• Strong organization, planning and analytical skills.
• Ability to communicate effectively both orally and in writing with all levels of employees, as well as Customers and other external contacts.
• Proficiency with Microsoft Office products: Word, Excel, Outlook and PowerPoint.

What STERIS Offers:

We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.

#LI-Hybrid

=== Company description

The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.