[ref. u90612220] Nissan Service Manager

We are a world class dealer group that employs over 400 service and sales professionals. Our company thrives on the goal of professional growth through customer and employee satisfaction.

Responsibilities:

• Establish forecast goals and objectives for the department and develop plans to meet them.
• Coordinate and administer an annual operating budget for the service department.
• Direct and schedule all activities of the service department employees.
• Understand and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. Complete OSHA training and ensure OSHA training completion by department employees.
• Provide technical assistance to service department employees when needed.
• Conduct monthly meeting with service department employees.
• Monitor service technicians payroll records and establish competitive compensation plans for service department employees.
• Establish and maintain positive relationships with customers to encourage repeat and referral business.
• Establish and maintain positive relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as liaison with factory representatives. Completion of manufacturer meeting notes.
• Marketing of service department through all available channels.
• Provide accurate estimates and explain those estimates to customers regarding costs and time required for repairs and maintenance.
• Follow up with customers on unsold repairs.
• Keep abreast of new equipment tools and systems available and recommend purchases. Monitor the location and care of shop tools.
• Perform quality checks on completed repairs.
• Establish and maintain paper service history files (customer, warranty and internal) by VIN on all work performed.
• Ensure that work areas and customer waiting areas are clean and comfortable.
• Control the performance of the department through comeback reports, warranty reports, monthly forecasts, etc.
• Collect accounts receivable for service work.
• Follow up with parts department on part orders to ensure parts availability.
• Maintain and safeguard company assets (i.e. vehicles and equipment).
• Follow policies and procedures as set forth in the Personnel Policy Manual and other corporate policies.
• Any other duties as assigned.

• Minimum high school diploma or GED equivalent required
• Five years in a dealership management position.
• Current, valid drivers license and satisfactory Motor Vehicle Report (MVR)
• Import experience is a plus

• Medical, Dental, Vision, Life Insurance
• 401k
• Paid Holidays
• Weekly Paychecks
• $13k- 18k compensation per month

Service Manager, Service Manager Dealership, Nissan Service Manager

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