Call Center Specialist

We're looking for a Call Center Specialist to join our dynamic team. This role involves interacting with customers, resolving complaints, and providing information about our products or services.

Main responsibilities:

• Handle customer inquiries through various channels.
• Resolve customers' service or billing complaints.
• Track customer interactions and document details of inquiries or complaints.
• Identify necessary escalation paths for unresolved issues.
• Maintain customer satisfaction by providing problem-solving resources.
• Cooperate with the team to achieve benchmark targets.
• Proven experience in a customer service role.
• Excellent communication and problem-solving skills.
• Ability to multitask in a high-paced environment.
• Proficiency with computer systems and applications.
• A professional and patient demeanor.
• High School Diploma or equivalent required. Bachelor’s degree is preferred