Director of Laboratory-Medical Centers - ref. d86719603

Overview:

Shift Options: 1^st shift Full Time

About Us

UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

Job Summary

The Director, Laboratory is responsible for the technical, fiscal, and administrative operation and the proper performance of all procedures in the clinical and anatomical laboratories. Primary responsibilities include: the development and maintenance of all laboratory policies, procedures, and quality control practices; the oversight of the management and supervision of laboratory technical and clerical staff; the development and administration of the laboratory budget, and the maintenance of good physician and inter-departmental relations.

Work is performed with latitude for the exercise of initiative and independent judgment within established policies. The Laboratory Director shall perform all assigned work supporting and following the mission of laboratory and organization.

Responsibilities:

• Monitors internal and external customer service data and trends. Provides direction to staff on issues that impact patient care, satisfaction, and customer service. Develops section strategies to improve customer service
• Monitors, trends, and reports all Quality Improvement indicators and Focus Studies timely. Recommends and implements improvements necessary to achieve operational goals and to improve patient outcomes. Monitors quality control and proficiency testing for section supervised
• Assists VP of Operations and all other Executive staff and Directors on achieving goals and projects
• Ensures that all laboratory functions are consistent with Hospital Compliance guidelines. Maintains laboratory CDM including CTS’s, Revenue Codes, Insurance Codes and Pricing. Reviews daily audit trails and resolves any discrepancies. Ensures that all questionable test orders are reviewed for medical necessity and appropriateness
• Leads technology adoption focusing on the people issues associated with technology implementations, specifically ERP (SAP and Oracle), CIS, CRM, and Industry specific and customer systems
• Consistently and proactively rounds on all shifts to enhance customer experience. Routinely provides service recovery interventions at the point of service
• Develops, monitors, and meets budget expectations for assigned cost centers. Documents any variance. Develops annual capital and operating budget for section supervised. Identifies opportunities for and implements operational efficiencies to save cost for organization
• Reviews, investigates, and responds to all monthly management reports
• Ensures that accreditation and compliance standards are met for all sections
• Supports and participates in Nursing and Medical Staff committees as needed. Active participation and engagement are required
• Provides oversight to all procedures within the department as defined in the Procedure Manuals. Reviews manuals annually, revises procedures as necessary
• Supports Laboratory and Hospital Management and uses the concept of managing up these people and positions to staff. Is prepared and accessible for Senior Rounding in Department
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Qualifications:

• Bachelor’s Degree in Clinical Laboratory Science or related field (required)

• Seven (7) years of laboratory experience (required)
• Five (5) years of leadership experience (required)

• Qualified as a Medical Technologist under CLIA, MBA or MHA (preferred)
• MT (ASCP), NCA MT, MT (AMT) HEW or equivalent (preferred)

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