Customer Service Representative

As a nonprofit organization, our client is committed to making a meaningful impact, and we need passionate individuals to help us serve our members, donors, and the communities we support. We are seeking a Customer Service Representative who thrives in a mission-driven environment and is dedicated to providing excellent service to our constituents, donors, and partners.

As a Customer Service Representative, you will be the frontline ambassador of our organization, assisting members, donors, and community partners with inquiries, program information, and support services. This role is ideal for a compassionate, detail-oriented individual who is passionate about helping others and creating positive experiences.

Key Responsibilities:

• Respond to inquiries via phone, email, and online chat, providing information about our programs, services, and initiatives.
• Assist donors with contributions, recurring donations, and tax-related questions.
• Provide guidance and support to community members seeking assistance from our programs.
• Maintain accurate records of interactions, ensuring timely follow-ups and resolution of concerns.
• Collaborate with internal teams to improve customer engagement and satisfaction.
• Help coordinate outreach efforts to promote events, fundraising campaigns, and volunteer opportunities.
• Identify and escalate urgent issues to the appropriate department or leadership.
• Support administrative tasks such as processing applications, updating databases, and assisting with reports.
• High school diploma or equivalent (Associate’s or Bachelor’s degree in a related field preferred).
• 1+ years of experience in customer service, nonprofit work, or community engagement.
• Strong communication and problem-solving skills, with a customer-first mindset.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in Microsoft Office Suite and CRM systems (experience with donor management software is a plus).
• Bilingual skills are a plus, depending on the community served.