Customer Service Representative

We are seeking a Customer Service Representative to join a team in Brooklyn Park, Minnesota. This role involves managing customer inquiries, maintaining accurate records, and processing customer requests. It offers a short-term contract employment opportunity in a relaxed and casual working environment.

Responsibilities:

• Take and manage inbound calls from customers, ensuring efficient resolution of their inquiries.
• Maintain detailed and accurate customer records in our database.
• Handle data entry tasks related to customer service.
• Manage email correspondence with customers, providing prompt and accurate responses.
• Coordinate with other team members to ensure a smooth customer service process.
• Use Microsoft Excel and Word for various administrative tasks.
• Work in a high-stress environment, handling upset clients.
• Proven experience in a customer service role
• Proficiency in answering inbound and outbound calls
• Familiarity with call center customer service protocols
• Excellent data entry skills
• Ability to manage email correspondence effectively
• Proficiency in Microsoft Excel and Microsoft Word
• Experience with order entry
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Problem-solving and conflict resolution skills
• High level of patience and empathy towards customers
• Ability to work independently and as part of a team
• Excellent time management skills
• High level of attention to detail
• Ability to multitask effectively
• Knowledge of customer service software is a plus

If you think you are a fit for this role please apply and give us a cal at: 952-473-0442. Thank you!