[ref. g17210022] Customer Service Representative - Robert Half

We are offering a contract to permanent employment opportunity for a Customer Service Representative in Vineland, New Jersey. The individual will be part of a customer service team, primarily working onsite. As a Customer Service Representative, you will be involved in various customer service duties including processing customer orders and maintaining accurate records.

Responsibilities:

• Respond to customer inquiries regarding orders, product shipments, and complaints.
• Investigate customer issues and ensure effective and long-term problem resolution.
• Handle order entry and confirmation accurately and efficiently.
• Communicate daily with customers maintaining a high level of professionalism and courtesy.
• Analyze and process reports for the management team.
• Monitor customer accounts and take appropriate action as required.
• Utilize Microsoft Excel and Word for data entry and email correspondence.
• Handle both inbound and outbound calls to and from customers.
• Schedule appointments as necessary.
• Maintain a strong commitment to customer service and data entry accuracy.
• Minimum of one year experience in a customer service role
• Proficient in answering inbound calls in a friendly manner
• Experience in a call center customer service environment
• Ability to perform data entry tasks with high accuracy
• Skilled in email correspondence, with a focus on response time
• Experience handling both inbound and outbound calls
• Proficiency in Microsoft Excel and Microsoft Word is required
• Experience with order entry systems
• Ability to schedule appointments effectively
• Strong communication and interpersonal skills
• Ability to handle customer complaints and queries professionally
• High school diploma or equivalent educational level
• Strong problem-solving skills and attention to detail
• Ability to multitask and manage time effectively.