Lead Patient Coordinator
Overview:
Exciting Career Opportunity with Avance Care!
Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.
Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients.
As a Lead Patient Coordinator, you’ll oversee the front office duties with collaboration and direction by the Office Manager to facilitate the flow of the office while acting as a liaison between the physicians and patients to provide high quality customer service and clinical care.
- This is a full-time role will work M-F, 8:00AM-5:00PM with no weekends.
- Our Primary Care clinic operates in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.
- We offer a comprehensive benefits package available on the first of the month following 30 days of employment.
Selected Responsibilities:
- Trains new hires and visiting staff regarding Administrative Care Department Procedures and Responsibilities
- Provides feedback for bi-annual reviews of employees within the department
- Manages office supplies inventory
- Assists in completing the monthly safety checklist
- Assist in hiring new employees for department
- In collaboration with Office Manager, Lead Patient Coordinator will:
- Implement new tasks and protocols
- Distribute work tasks in and to the department
- Address provider issues or concerns with department or other parties, as requested
- Assist the Office Manager with daily/weekly/monthly tasks including but not limited to weekly deposits
- Assists with staff meetings/huddles and provides feedback regarding issues in the front office
- Meeting/greeting/assisting patients promptly, efficiently, and in a professional manner
- Balancing the cash register and ensure all credit card payments are accurate at the end of each day
- Mail letters and make monthly and weekly calls as appropriate
- Process all referrals for our patients including providing complete and accurate referral information to the patient sending the required information to the specialist and insurance company
- Cover for front desk and complete Patient Coordinator duties as needed
Candidates should have a High School Diploma, or equivalent; associate degree preferred and along with at least 2 years of medical, administrative and/or customer service experience required.
Other Priorities:
- Strong verbal and written communication
- Ability to maintain confidentiality and integrity
- Acts as a role model within the clinic
- Maintains a positive, respectful attitude, high team spirit and morale
- Demonstrates flexible and efficient time management and ability to prioritize workload
If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.
Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.
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