Business Operations Manager, NAMER CSM
Do you want to help build and optimise one of the most strategic organisations at AWS? Are you excited to help field teams overcome complex challenges and make transformational impact to businesses?
In this role you will help define, build, launch and optimise cross-regional and cross-functional capability uplift, tooling and enablement initiatives. You will own operational cadences, reporting and drive efficiencies and acceleration mechanisms.The key to your success is excellent attention to detail, a strategic mindset and ability to translate strategic priorities into operational mechanisms and delivery initiatives - all whilst bringing the business on the journey.
Our team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
Reporting into the North Americas (NAMER) Tech Strategy team, you will be part of the wider Customer Solutions Management (CSM) team. You will work closely with senior regional and world-wide leadership to support the strategic evolution of the NAMER CSM function, including programmatically executing day-to-day field operations, tooling, and coordination and planning of activities, initiatives and mechanisms.
You will own field operational reporting for business reviews, own reporting, dashboards and help identify and mitigate risks and issues. You will work in the Tech Strategy, Workforce and CSC team to support the delivery of the functional strategy, regional initiatives and future state operating model.You will work closely with NAMER Area CSM Leaders to optimize current operations.
Key job responsibilities- Senior portfolio-level reporting, assessments and brokering agreement, stakeholder buy-in and rapid assessments of risks and change management requirements for allocated regional teams
- Definition, build, development and launch cross-regional and cross-functional capability uplift and delivery programmes that embed best practice, efficiencies and acceleration mechanisms
- Operational cadences, reporting and drive efficiencies and acceleration mechanisms.
- Driving the execution and reporting of the operational KPI, OKR and Goals and Metrics for allocated areas
- Launching and embedding improvements to team tooling
- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.