Help Desk Analyst

The position also entails supporting the patient portal, requiring strong customer service skills and experience.

Monday-Friday, 7:30am-4:00pm

MUST LIVE COMMUTABLE TO PHILADELPHIA, PA

Responsibilities:

• Provide comprehensive support to users in the health system, addressing a wide range of technical issues.
• Offer assistance to patients using the patient portal, resolving issues such as password resets and navigation.
• Uphold the company's "patient first" motto, ensuring excellent service delivery.
• Utilize your customer service experience to enhance user satisfaction across all interactions.
• Handle phone-based support, demonstrating excellent communication skills and a personable approach.
• Manage work schedules effectively to avoid clashes with other commitments.
• Apply your technical skills to train on various aspects of the role, fostering a continuous learning environment.
• Draw on your experience outside of the IT field, especially if it involves customer service, to provide a holistic approach to problem-solving.
• Leverage your skills in Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity to effectively support users.
• Prior experience in a call center customer service role is essential
• Proficiency with Microsoft Office Suite, including Microsoft Access
• Familiarity with Active Directory and Configuration Management
• Ability to troubleshoot and resolve connectivity issues
• Demonstrable experience in the healthcare, hospitals, or social assistance sectors
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving capabilities and attention to detail
• Willingness to continue learning and adapt to new technologies or procedures
• Ability to work both independently and as part of a team
• High school diploma or equivalent education level required
• Relevant certifications in IT or related fields will be considered an advantage.