Sr. Dir, Prod Mgmt - Venmo Commerce
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks.We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.
Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts.We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:We are looking for a visionary Senior Director of Product Management to oversee Venmo's merchant-facing Commerce offerings. Venmo has two merchant-facing products today: Pay with Venmo, which enables Venmo acceptance during online checkout flows, and Venmo Business Profiles, which unlocks app-powered commerce for local sellers and service-based businesses.
These merchants use Venmo to enable digital payment acceptance for in-person and remote transactions, and there remains significant opportunity to help them manage payments, engage customers, and grow their businesses. We also know that access to Venmo's massive and differentiated consumer base is the primary reason for merchants of all sizes to accept Venmo, and that there is overwhelming demand from our merchant partners to drive discovery, acquisition, and engagement from Venmo consumers, directly within the Venmo app experience.
This is where you come in. As the Senior Director of this area, you will set and execute the vision for how we meet these merchants' needs. This is a unique opportunity to do a wide range of work: build first-party software solutions, evaluate opportunities to make Venmo a platform / marketplace on which third parties can build, establish innovative partnerships with leading merchants and/or merchant aggregators, and also touch the consumer side of the experience by creating new ways for consumers to discover and engage with merchants directly within the Venmo app.You will drive product innovation, enhance user experiences, and unlock business growth by finding new ways to meet our customers' needs.
Job Description:
In this role, you will be responsible for the following.- Product strategy and vision: Deeply understand our customers and develop an inspiring product vision for how Venmo can help them. Assume responsibility for the merchant and (as relevant) consumer experiences we offer today, and find innovative ways to improve those and better serve our customers' needs and jobs to be done in the future. Create and socialize the narrative within Venmo and PayPal more broadly to ensure buy-in and support for your vision across the organization.
- Product development and execution: Develop and execute an ambitious product roadmap to make your vision a reality. Use qualitative and quantitate inputs to develop and refine our growth strategy and prioritize efforts.Operate with urgency and focus to ship features that improve the customer experience in a meaningful and material way, and that change the growth trajectory of our business. Partner closely with Marketing and other go to market functions to drive product awareness and adoption.
- Business performance: Assume responsibility for all performance metrics, spanning revenue, margin, and customer adoption and engagement. You will be expected to deliver aggressive growth for the business, and to work with counterparts to establish targets, get buy-in for your plan to hit those targets, and secure the necessary investments to deliver on that plan. Collaborate with the finance and analytics teams to monitor ongoing product performance, and make strategic adjustments as needed to deliver results and meet or exceed targets.
- Leadership and cross-functional partnership: Create a working environment that fosters innovation, speed, and impact. Prioritize speed of execution while also holding a high bar for quality. Build strong partnerships across cross-functional teams (Design, Engineering, Data Science, Finance, Marketing/GTM, Risk, Compliance, etc) to ensure alignment and deliver outstanding results for our customers.
What you need to bring:
Minimum qualifications- Proven track record of successfully launching and scaling products that serve business / enterprise customers.
- Strong problem solving skills, and an ability to make quick decisions in complex environments where there are real tradeoffs (e.g., across product lines, geographies, pricing levers, etc)
- Exceptional leadership, communication, and interpersonal skills, with the ability to influence and drive results across all levels of the organization.
- First principles, data-driven thinking. You leverage analytics to drive sound decision making, yet you are also adept at developing hypotheses and taking principled risks in areas where there are unknowns.
- 12+ years of experience in product management, with at least 5 years in a senior leadership role ideally within the consumer, fintech or financial services industries.
- Experience working in high-growth, fast-paced, performance-focused environments.
- Strong understanding of consumer products and ecosystems, technologies, regulatory environments, and customer needs.
- Demonstrated experience in managing complex app ecosystems and design systems.
- Passion for innovation and staying ahead of industry trends and advancements.
Additional Job Description:
Subsidiary: Venmo
Travel Percent:
- PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is$144800 to $319000
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
Notice to Applicants and Employees who reside within New York City. Click here to view the notice.
Minimum Salary: 144800.00Maximum Salary: 319000.00
Salary Unit: Yearly