Receptionist

Overview:

Salary $42,000 year

Classification: Non-Exempt

Job Summary

Provides PACareerLink® enrollment assistance, completes and prepares reports for data tracking, and performs other general office duties such as creating and sending drafts and data entry.

Responsibilities:

• Greets and welcomes visitors in a prompt and friendly manner and makes appropriate referrals to staff, workshops or other PACareerLink® services after assessment
• Answers and directs calls on the PACareerLink® multi-line telephone system in a pleasant and professional manner
• Provides brief overview of available PACareerLink® Montgomery County services, resources, workshops and partner information
• Retrieves login information for individuals to access the PA CareerLink® website
• Explains program enrollment process and requirements
• Refers job seekers to appropriate staff member for additional information on recruitment services available or other community resources, including support service referrals
• Responsible for monitoring traffic flow as it pertains to orientations, workshops, appointments, unemployment inquiries, and the Career Resource Area; prepares monthly reports
• Prepares and prints calendar of events and customers scheduled for services for the next day
• Makes reminder calls to job seekers for upcoming workshops and orientations
• Maintains and updates daily/monthly activities on the reception area monitor
• Coordinates and monitors sign-in/registration of appointments, orientation, workshops and appointments
• Enforces PA CareerLink® customer policies and is able to explain in a professional manner if a policy is broken
• De-Escalates customers in professional manner and communicates with site leadership regarding additional support
• Performs supportive departmental duties such as data entry, copying, calendar maintenance and tracking deadlines
• Other opportunities as available

Qualifications:

• Associate’s degree required, or an acceptable combination of education and experience
• Two to five years of professional office experience in an administrative or customer service position with high customer volume and data entry
• Excellent communication and interpersonal skills; both written and oral
• Experience in answering multi-line telephones in a courteous, efficient and professional manner
• Proficiency in Microsoft Office applications required
• Bilingual a strong plus