Project Coordinator III

We are offering a long term employment opportunity for a Remote Creative Project Coordinator. This role involves heavy engagement with customers, use of various software tools for account navigation, and interdepartmental collaboration for efficient project completion.

Responsibilities:

• Ensure effective communication with customers through phone and email.
• Use a range of software tools to navigate customer accounts, anticipate potential issues, and provide effective solutions.
• Coordinate the entire lifecycle of customer projects, working closely with customers to deliver personalized and creative experiences.
• Collaborate with Publishing teams to confirm customers are enrolled in the appropriate service package.
• Work with other departments to ensure timely delivery of quality products.
• Keep track of performance and quality metrics.
• Initiate and drive process improvement projects within the department.
• Monitor customer accounts proactively to prevent potential problems.
• Provide excellent customer satisfaction at all times.
• Exceptional proficiency in Customer Service
• Strong Communication skills, both verbal and written
• Knowledge and understanding of Policy making
• Ability to conduct Research and present findings
• Commitment to maintaining Quality standards in all work
• Experience with Review processes and providing constructive feedback
• Skill in Email Correspondence, ensuring timely and effective communication
• Dedication to achieving and maintaining high levels of Customer Satisfaction
• Proficiency in using Microsoft Office Suites including Word, Excel, and PowerPoint
• Experience in managing Customer Accounts
• Excellent Written Communication skills, with an eye for detail
• Willingness to work Overtime when required
• Familiarity with Software System operations and maintenance
• Experience in managing Process Improvement Projects
• Ability to Proactively Monitor tasks and projects
• Understanding and use of Quality Metrics to evaluate performance.