Assistant Manager | Sales Team Lead (Multi-Location)

Overview:

Looking for a junior management position with growth opportunities in the Beauty industry? Amazing Lash Studio® is looking for an Assistant Sales Manager/Team Lead to oversee sales and operations for our studio. Contact us today!

The Assistant Manager collaborates closely with the General Manager to uphold high-quality standards in services, including all lash services. They provide leadership, handle administrative tasks, and contribute to the overall success of the facility.

Apply today to see if the Amazing Lash Studio® brand is a great fit for you. We would love to meet you and discuss the possibility of a long and rewarding career!

Responsibilities:

• Staff Supervision and Training:
• Train front desk and assist stylists in daily operations
• Provide guidance and coaching to staff members, ensuring they deliver outstanding customer service and adhere to operational procedures.
• Customer Service Excellence:
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Assist in resolving customer service issues, ensuring customer satisfaction and retention.
• Monitor customer interactions to maintain a high level of service quality.
• Operational Support:
• Assist in managing day-to-day operations, including scheduling of front desk, inventory management, and facility maintenance.
• Support the implementation of efficient workflows and processes to optimize service delivery.
• Handle administrative tasks such as appointment scheduling, billing, and record-keeping.
• Sales and Upselling:
• Set the standard in sales activities, promoting services, memberships, and retail products to meet revenue targets.
• Provide sales training to staff, emphasizing upselling techniques and promoting add-on services.
• Monitor sales performance and provide feedback and coaching to enhance staff sales skills.
• Quality Assurance:
• Conduct regular quality assurance checks to ensure services meet established standards.
• Address quality-related issues promptly, implementing corrective actions as needed.
• Collaborate with the General Manager to enhance service quality and customer satisfaction.
• Inventory Management:
• Assist in managing inventory levels for products and supplies required for treatments.
• Coordinate with suppliers to ensure timely and cost-effective procurement of inventory items.
• Conduct regular inventory audits to prevent shortages and overstocking.
• Team Collaboration:
• Foster a positive team environment, promoting teamwork, mutual respect, and professional growth among staff members.
• Facilitate team meetings and training sessions, ensuring staff members are well-informed about policies and procedures.
• Collaborate with the General Manager and other team members to address operational challenges and implement solutions.
• Customer Engagement:
• Assist in organizing promotional events, workshops, and special offers to attract and engage customers.
• Engage with customers to gather feedback and suggestions, contributing to continuous improvement efforts using VI and Carbon.
• Build rapport with regular customers, ensuring personalized experiences and strong customer relationships.
• Use CAT to keep track of client requests and handle them in a timely manner.

Qualifications:

• Previous experience in a supervisory or assistant management role, preferably in the health and wellness industry.
• Strong leadership skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Sales-oriented mindset with a focus on achieving sales targets and promoting additional services.
• Proficiency in using scheduling software, point-of-sale systems, and Microsoft Office applications.
• Must be able to multi-task

Additional Responsibilities:

• Operational Efficiency:
• Analyze operational workflows and suggest improvements to enhance efficiency and reduce wait times for customers.
• Collaborate with staff to streamline administrative processes, optimizing the booking system and appointment scheduling.
• Performance Metrics Monitoring:
• Regularly monitor and analyze key performance metrics related to sales, customer satisfaction, and staff productivity.
• Prepare detailed reports outlining performance trends and propose actionable strategies for improvement.
• Staff Development:
• Facilitate regular training sessions to keep staff updated on industry trends, new treatments, and customer service best practices.
• Encourage staff to pursue certifications and additional training to enhance their skills and expertise.
• Community Engagement:
• Represent the facility at local community events, health fairs, or networking opportunities to promote the services and enhance brand visibility.
• Establish partnerships with local businesses or fitness centers to cross-promote services and attract new customers.
• Conflict Resolution:
• Act as a mediator in resolving conflicts or disagreements among staff members, ensuring a harmonious and cooperative work environment.
• Provide conflict resolution training to staff to prevent and address interpersonal issues effectively.
• Customer Feedback Analysis:
• Systematically gather customer feedback through surveys or direct interactions and analyze it to identify trends and areas for improvement.
• Utilize customer feedback to implement changes in services, customer interactions, or facility ambiance, enhancing overall customer satisfaction.
• Promotions and Special Events:
• Plan and execute special promotions, events, or themed weeks to attract new customers and retain existing ones.
• Collaborate with marketing teams to create enticing promotional materials and advertisements for special events.
• Continued Learning:
• Stay updated on industry trends, emerging treatments, and wellness practices, sharing this knowledge with staff to enhance service offerings.
• Attend workshops, seminars, and conferences to expand knowledge and bring innovative ideas to the facility.

• Competitive pay and bonus structure
• Medical Insurance
• Paid Time Off (PTO)
• Discounted services

All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.