Customer Service Representative

Are you a patient listener and an articulate speaker? Do you thrive in a dynamic, fast-paced work environment, solving problems, and leaving customers satisfied? If that sounds like you, we have the perfect opportunity waiting! We are currently seeking a Customer Service Representative to be the frontline of a local organizations brand and foster positive relationships with their customers.

Responsibilities:

• Responding promptly to customer inquiries via phone, email, or chat
• Providing product information and helping customers navigate our services
• Resolving product or service problems by identifying the customer’s issue and determining the best solution
• Maintaining accurate records of customer interactions, transactions and comments
• Working closely with the team to enhance customer experiences
• Striving to meet or exceed service targets set by the organization

Requirements:

• High school diploma or equivalent, higher degree preferred
• Proven customer service experience, preferably in a similar role
• Excellent communication and listening skills
• Ability to work under pressure and handle stressful situations
• Solid knowledge of MS Office suite and CRM systems
• A knack for problem-solving and critical thinking

As a Customer Service Representative, you’re the essence of a customer-focused brand. Your work directly influences reputation and drives customer loyalty. If you have the capabilities to transform dissatisfied customers into the most loyal advocates, don't hesitate to apply now!