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Family Service Counselor - Inside Sales Representative

Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

• Inside sales role with leads provided via walk-in traffic & inbound calls
• Assists families with funeral selections and attends services
• Honesty, Integrity, and Quality are at the heart of all we do
• Top Family Service Counselors should earn six figure incomes

Qualifications:

• High school diploma or equivalent required; some college or college degree preferred.
• Proven track record of success in inside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable law; and
• Valid driver’s license in good standing and acceptable driving record.
• Experience in the Service Industry a PLUS!
• Technical knowledge with CRM+Microsoft suite a PLUS

Job Duties:

• Establishes a professional relationship with client families to ensure that all needs are being met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit the cemetery locations.
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
• Actively participates in all required location and company training initiatives.
• Reports all progress to the Sales Manager (or Unit Leader) as directed.
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and
• Identifies and remedies all hazards at location and on grounds.
• Performs other duties as assigned.
• Utilization of technology (CRM) + Excel