Patient Access Team Lead - Patient Access - Springfield - FT/Days

Overview:

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview:

• The one-story, 42,000-square-foot medical center, located at 2300 N. Limestone St., is expected to open in the spring of 2022.
• Available services will include:
• 24/7 emergency center including lab and imaging
• Medical offices for primary care and specialty services
• The medical facility will employ approximately 50 full-time positions, and it is expected to cost $20 million to build.
• The new location builds on Kettering Health’s existing services in Springfield, including a primary care office on Middle Urbana Rd. and a health center on Emmanuel Way that offers imaging services, physical and occupational therapy, primary care, and specialty services.

Responsibilities & Requirements:

Responsibilities:

1. Ensures excellent customer service skills among all patient access staff.
2. Responsible for assisting Coordinator/Supervisor/Manager in various facets of Patient Access services.
3. Emphasizes high level of patient satisfaction, being sensitive to the all standards of performance and KHN Standards of Behavior.
4. Assists Coordinator/Supervisor/Manager to maintain a competent, highly trained staff and ensure a high level of accuracy and completeness from scheduling, pre-registration, financial clearance process, through discharge.
5. Serves as a subject matter expert in problem identification and solving and effectively interacts with ancillary departments, patients, physicians, patient financial services, case management, and their staff. The responsibility for this department is on a 24-hour basis.
6. Understands all regulatory agency requirements (i.e. Joint Commission, HFAP, HIPAA, EMTALA, OIG, and CMS etc.) and ensures deployment and compliance of regulatory requirements to staff.
7. Assists Coordinator/Supervisor/Manager in maintaining proper staffing structure for appropriate oversight of access system operations for all positions needed.
8. Provides mentorship to employees that require coaching and training to ensure for the desired performance.
9. Works alongside Coordinator/Supervisor/Manager to ensure strong communication exists between the other ancillary departments’ leaders.
10. Maintaining Kettering Health Network goals of scheduling, registration accuracy, insurance verification, pre-registration, pre-certification, up-front collections, and other healthcare industry standards or trends in which Patient Access Services metrics of measurement are based.
11. Acts as a resource for retraining on any system upgrades or enhancements.
12. Understanding of general safety, fire safety, equipment management, hazardous materials, right-to-know, disaster plan, universal precautions and infection control.
13. Maintains a status of subject matter expert for all things Patient Access including but not limited to Workflow and Work Queue Management.
14. Understands a basic level of the department budget and daily operations processes.
15. Follows job safety requirements. Reports accidents or incidents within 24 hours of occurrence to immediate supervisor.
16. Assist the Coordinator/Supervisor/Manager in all duties as assigned and keeps the Coordinator/Supervisor/Manager informed of issues.
17. Performs all other duties as needed and assigned by Coordinator/Supervisor/Manager.

Preferred Qualifications:

Requirements:

• High School Diploma or equivalent required.
• Demonstrates competency in working in teams and ability to effectively communicate at all levels.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in using computer software; i.e. EPIC, Excel, Microsoft Word and Email.
• One-year customer service experience preferred.