Dhhs Business Metrics Analyst Mid Level

apartmentPacer Group placeAnderson (IN) calendar_month1/6/25

The North Carolina Department of Health and Human Services requires the services of a senior business analyst/metrics analyst to support the Strategy team within Information Technology Division

The North Carolina Department of Health and Human Services requires the services of a senior business analyst/metrics analyst to support the Strategy team within Information Technology Division to help with business case analysis, process re-engineering and to develop dashboards to measure organizational performance.

The role also includes development and maintenance of plans, documents, templates solutions etc. by collaborating with all the cross functional ITD teams.

RESPONSIBILITIES

Works to understand the Information Technology Division structure, and overall organizational strategy and operating objectives, including their linkages to related areas.
Collaborate with cross functional teams to help identify performance measures that align with organizational strategy.
Develop and maintain dashboards in various formats utilizing Power BI and other such tools for different audiences.
Monitor and evaluate performance metrics to identify areas of improvement.
Collaborate with various teams to document and centralize ITD processes using BPM standards.
Help develop and maintain SharePoint sites for ITD teams.
Conducts market research and analysis for IT specific use cases as needed.
Develop processes and standards to maintain Training Tracker for the organization.
Assist with IT Strategy Analyst to develop and maintain the ITD biennium plan.
Collaborate with the Workforce Strategy Manager to develop workforce strategy plans and develop roadmap that aligns with the modernization strategy.
Assist Workforce Strategy Manager to develop the DEI charter.

Develop various PowerPoint presentations for executive level meetings.

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: Demonstrated experience developing dashboards using Power BI, or similar tools.

Extensive understanding of SharePoint end user experience, sites, libraries, lists, groups, and general functionality.
Strong writing and communication skills and can build relationships with both their team members and clients.
Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication, and problem-solving skills.
Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors.
Ability to act independently with sound business judgment and thrive in an environment with diverse communication styles.
Ability to prepare and present oral and written documents clearly and concisely.
Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK Guide and Standards.
Experience working with customers to advise on strategies, alternatives and the implications of specific application customization and interface design.
Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines.
Understanding of Software Development Lifecycle (SDLC) concepts and processes.

Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project.

Required/Desired Skills

Skill Required /Desired Amount of Experience
Hands on Power BI or similar tool experience Highly desired 1 Years
SharePoint development experience Highly desired 2 Years
MS Office tools (Word, Excel, PPT etc..) Highly desired 5 Years

Strategic Plan or similar plans development Required 2 Years

Questions

No. Question

Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date.

Do you accept this requirement?

Question2 All work must be completed on site at the client's discretion unless remote work is permitted. Do you accept this requirement and agree to obtain a signed Teleworking Agreement from the selected candidate?
Question3 Please list candidate's email address that will be used when submitting E-RTR.
Question4 Looking for immediate hire. Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question5 Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question6 Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement?
Question7 Candidates submitted above the rate of XX55.00 may not be considered. Do you accept this requirement?
Question8 The client is requesting that candidates are able to provide 3 references prior to final selection. The references must be recent, from a manager/director overseeing the candidate's work. Do you accept this requirement?
Question9 Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?
Question10 Candidates must be willing to provide a telephone number that can be used for communications during normal work hours if selected for this position. Do you accept this requirement?
Question11 Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours.

Do you accept this requirement?

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