Manager, Project & Technical Communications
About Us:
Girl Scouts of the USA
Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.
As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them.Along the way they learn the power of friendship, connection, and teamwork.
Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.
You Will:
COMMUNITY DESCRIPTION
The Technology Department is a critical driver and enabler for the Girl Scouts movement. This is where technical expertise, such as application development, solutions architecture, data engineering and infrastructure support all reside to deliver the best experience for girls, volunteers, and supporters.Directly tied into strategy and innovation, technology solutions crafted in partnership with councils and business partners range from proof of concepts to deployment of highly complex and critical systems. We deliver technology expertise across all the disciplines and key business systems for the GSUSA application portfolio.
Come join the team and make an impact!
POSITION SUMMARY
The GSUSA Technology Project Manager, Communications Manager plays a vital role in developing and delivering consistent, accurate and relevant communications for the entire Technology Department. The Tech Transparency Manager reports directly to the Director, Program Management Office and is responsible for providing leadership and direction in the planning and execution of communications plans to support the rollout, implementation, and use of GSUSA’s digital products in alignment with membership strategies.
In this role, the Technology Project Manager, Communications Manager will set and deliver the communications plans, messaging, and content to support and reinforce go-to-market strategies and the team’s ongoing efforts to advance GSUSA’s overall membership and digital goals and objectives.This includes the responsibility for planning and delivering communications plans tied to the business needs, projects, and enterprise-wide goals of the Technology office.
It is critical that this person be able to interact with all levels of the organization, build relationships with internal and external customers, interpret complex situations, think broadly and strategically, work well under pressure, and maintain a high level of professionalism and confidentiality in all areas of their work.Expert level written and oral communication skills, strong decision-making ability and attention to detail are equally important.
ESSENTIAL RESPONSIBILITIES - Primary duties of the position
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Project Management Role in our Quarterly and Annual Planning Process and other Project IT Responsibilities
Develop and execute comprehensive communication plans and strategies to support the goals and objectives of Technology including the project portfolio updates.
Partner with Customer Application senior leaders to continually assess, improve, and develop communication plans that are cross-functionally aligned and fulfill the business needs of the department.
Partner and collaborate with digital product owners and project managers to develop communications plans and materials to support the operationalization of GSUSA’s digital product solutions for Movement-wide alignment on standard business processes and membership strategies and tactics.Act as Brand Ambassador, voice of the brand and help connect communications to our UI/UX development, Hypercare and Key Projects. Be the voice of executive communication and support key projects including communications for our Sev 1 and Sev 2 communications on key customer Applications
Own and manage the technology department’s documentation and collaboration sites on SharePoint, MS Teams, Confluence and other collaboration and work management applications
Participate in departmental team conversations and meetings to ensure a highly connected network of internal and external communications that promote best practices and ensure communication activities across customer applications and projects align with the needs and goals of GSUSA and councils.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
REQUIRED COMPETENCIES
Individual Contributors who have a high level of expertise and are subject matter experts in their specified area.- Experience in Project Management with cross functional teams. Able to create, manage a process end to end.
- Challenge and inspire teams to think differently about communications and messaging and how councils connect with GSUSA’s digital products and membership strategies.
- Create and manage the development and delivery of communications plans, architecture and messaging for the various applications and projects.
- Develop and execute internal and external communications for Technology teams; write, edit, and manage messaging; distribute communications to targeted and Movement-wide audiences.
- Develop technical training and release notes documentation.
- Support technology teams executive communications across various channels including email and presentations.
- Develop presentations and written content to support key business initiatives for Technology team.
- Develop presentations and written content to support the implementation and roll out of GSUSA’s digital products including upgrades, improvements, and enhancements; repackage materials for council use when changes impact staff, members, and customers.
- Guide and support (review, proof and/or revise) content creation across GSUSA’s technology team to ensure communications and messaging align and integrate with overall goals and objectives.
- Forge relationships with senior leaders to gain knowledge, align communications objectives and goals with the business, and serve as a trusted, collaborative partner when advising on product introductions and initiatives.
- Provide formal or informal leadership to other team members and serve as a resource on complex messaging solutions.
- Remain up to date with projects and assignments to ensure deliverables are on target and on time.
- Develop and deliver ad-hoc project and incident communication to keep key stakeholders informed.
- Ensure communications reflect GSUSA’s values and foster a culture that believes in keeping GSUSA team members and councils motivated, engaged, and informed.
- Ensure all communications reflect and reinforce GSUSA’s purpose, mission, strategy, and business priorities.
- Proactive and creative mindset with desire to consistently raise the bar.
- Strong, well-rounded communications skills including writing, editing, project management and judgement.
- Ability to work both independently and collaboratively.
- Ability to work effectively across multiple levels including management and senior executives.
- Ability to exercise judgement in solving technical, operational, and organizational challenges in the context of business objectives and priorities.
- High attention to detail and proven ability to manage multiple tasks, prioritize and deliver on tight deadlines.
REQUIRED TECHNICAL SKILLS
Familiarity with SharePoint, Jira, Confluence, Wrike, MS Teams and other related communication and collaboration tools
Expert level competency in PowerPoint or similar presentation software
Competency in Microsoft Office suite
REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)
Degree or Equivalent Experience:
Bachelor’s degree in Communications, Marketing, or related discipline and related education, knowledge and years of experience.
Minimum Years of Experience: 7+ years of experience in communications, marketing, project management or equivalent
Required Field of Study:
Communications
Certifications Requirements:
- NA
Salary Range: $61,900 - $115,000
This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.
What We Offer:
Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:
Paid Time Off:
GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.
Other Benefits:
- Medical and Behavioral Health Coverage
- Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
- Both plans include GSUSA partial subsidy of premium costs
- Dental and vision coverage
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
- Company-paid life insurance
- Flexible work arrangements
- 12 weeks of paid parental leave
- 401(K) with company match
- Sick leave
- Short- and Long-Term Disability for salary continuation
- Health and Wellness Classes and Activities throughout the year
- Access to Employee Engagement Groups
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT: This job operates in a professional office environment.POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday.
AAP/EEO Statement: GSUSA is an equal employment opportunity employer.
Travel Requirements:- 10%