PSoft 8 / HRIS Support Analyst
Systems Technology Group (STG) Hoffman Estates
Job Description & Skills:
HRIS Support Analyst
General Summary: Provides Tier 3 support for all Benefits support issues.
Duties and Responsibilities:
Provide technical and analytical HRIS support for Benefits through direct contact, helpdesk, referrals/emails/voice mails, and interaction with Benefits third party providers.Support benefits deductions, leave accruals, and other issues that impact associate pay.
Monitor benefits interfaces and ensure feeds are working properly. Develop testing scenarios, report errors to IT, and track appropriately.
Review error logs and transactions to ensure system is working as designed.
Conduct various data audits, including running ad hoc reports which aim to maintain data integrity and troubleshooting systems or data issues.
- Maintain/update all end-user documentation.
- Liaison between customer, technical teams, and Benefits department to facilitate solutions.
- Assist with functional testing and documentation of system enhancements/customizations/upgrades.
- Assist with special projects as required
- Provide backup support to other HRIS Support Analysts
- Adhere to and promote HR/HRIS policies and procedures
Perform other duties as assigned
Experience / Skills / Abilities:
- Strong knowledge of HR/HRIS practices and procedures
- Strong verbal and written communication skills
- Customer Service Skills
- Ability to work independently as well as in a team environment
- Ability to troubleshoot issues and discern when to escalate
- Ability to respond to changing priorities
- Ability to multitask
Ability to write queries and reports
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