Customer Service Representative - Robert Half
Robert Half New Holland
We are offering a long term contract employment opportunity for a Customer Service Representative based in New Holland, Pennsylvania. In this role, you will be expected to handle inbound calls, provide exceptional customer service, and perform data entry tasks in a call center environment.
Responsibilities- Addressing and resolving customer inquiries and complaints
- Handling inbound calls effectively
- Maintaining and updating customer records accurately
- Conducting data entry tasks and maintaining customer information
- Escalating calls to next tier of support as needed
- Using database software to track, record, and report customer interactions
- Ensuring all email correspondence with customers are handled professionally
- Regularly monitoring customer accounts and taking necessary actions
- Proficiency in answering inbound calls and managing inbound/outbound calls effectively.
- Demonstrated experience in a call center customer service environment.
- Strong customer service skills, with the ability to handle customer queries and complaints effectively.
- Accurate data entry skills, ensuring all customer details are captured correctly.
- Ability to handle email correspondence professionally, responding to customer inquiries in a timely manner.
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