Assistant General Manager (M&V)
Role Summary:
Responsible for daily restaurant operations and actively ensuring a superior guest experience through excellent service. Supports the General Manager and entire team by organizing, planning and directing activities in all aspects of dining room service and front of house.
Role Responsibilities:
Operations- Create and maintains a clean, organized and efficient work space
- Collaborate with the General Manager and Regional Leader to analyze business, recommending and putting into practice improvements to contain/reduce costs and increase sales
- Enforce company standards, policies, and procedures, including sanitation, safety, dress codes, and cash handling
- Uphold all company Policy and Procedure
- Build a positive work environment. Train and cultivate talent. Promote from within. Assist the General Manager in hiring, training, developing and evaluating employees
- Lead by example, communicating clearly every step of the way.
- Educate your team, using daily line-ups, staff training programs, employee discussions and evaluations and more.
- Interact with guests to add to their experience as well as obtain feedback. Effectively respond to and handle guest issues and complaints
- Acts as a brand ambassador by leading and developing community relations
Role Qualifications:
- One or more years of restaurant experience in a leadership role
- Comfortable, efficient and charismatic on the floor. Naturally curious about others.
- Excellent training capabilities. Dedicated to the growth and success of your team.
- A clear communicator and balanced decision maker
- Organized, hardworking, detail oriented and hands on
- Responsible and honest
The Perks:
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement:
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.
We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.