Help Desk Analyst I

We are in need of a Help Desk Analyst I to join our team in the consumer products industry, located in Stamford, Connecticut. This role offers a short term contract employment opportunity. As a Help Desk Analyst I, your responsibility will involve handling and resolving technical issues, maintaining our IT equipment inventory, and providing off-site support when necessary.

Responsibilities:

• Maintain and update tickets in accordance with the Incident management workflow
• Oversee the configuration and deployment of new machines
• Ascertain the impact and urgency of incidents and support requests to determine priority
• Escalate unresolved requests and incidents to higher levels
• Maintain a structured knowledgebase of solutions and records
• Execute project tasks within the stipulated timeframe
• Assist with login requests including additions, changes, and deletions
• Conduct basic preventive maintenance of equipment
• Troubleshoot technical issues within the environment
• Provide off-site support on an as-needed basis. • Proficiency in Android Development
• Knowledge of Cisco Technologies
• Experience with Citrix Technologies
• Familiarity with Mac Computers
• Proficiency in Microsoft software and tools
• Experience with Active Directory
• Knowledge of Apple Devices
• Understanding of Computer Hardware
• Experience in Configuration Management
• Familiarity with Deployments