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22nd Century Technologies, Inc. Atlanta
Duration: 3+ Months
Shift: 3 days/week Tues/Wed/ Thurs 9 am to 5 pm
Description:
With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
Pay: $65.00 per hour
Shift: 3 days/week Tues/Wed/ Thurs 9 am to 5 pm
Description:
Time Commitment and Scope of Work: 75% - Support OTM Business Users:
- Triage day to day system issues and provide resolution for complex systems issues
- Resolve OTM related issues and identify root cause for problems to support transportation users
- Engage OTM IT Support as required and act as a liaison between business and IT
- Monitor key systems, batch jobs and interfaces between OTM and other systems
- Resolve any OTM EDI related issues to support internal teams as well as carriers
25% - Update OTM Support Documentation and Provide User Training:
- Update the current OTM training documentation, OTM support documentation, and update tracking logs of support issues
- Support OTM users by conducting training sessions on an as-needed basis and ensure the OTM business users are following the outlined SOPs
Job Purpose Summary (position overview) statement: The OTM Support Manager:
- Support Client OTM business users, such as transportation planners, procurement, carriers, settlement, logistics leadership, and others, in their day to day OTM issues resolution with a comprehensive knowledge of functional areas of OTM
- Need ability to solve complex issues and troubleshoot within order management, shipment planning, bulk planning, invoicing and other areas of OTM
- Liaise with business and IT to resolve system issues and be the primary point of contact for OTM functional and system issues. Suggest key process and performance improvement opportunities within OTM identified during the course of support
- Support OTM users by conducting training sessions and maintaining job aids and transportation/OTM documentation
Must Haves & Preferred experience/duties:
- 5 years of functional experience configuring, maintaining and supporting OTM
- Troubleshooting experience related to order issues, shipment planning issues, bulk planning issues, rating issues, master data issues etc
- Working knowledge of OTM modules such as order management, rates, shipment management, equipment, invoice and voucher creation, etc
- Ability to suggest/make OTM configuration changes to support business users
Educational Requirements:
- Bachelor's degree (minimum required)
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico.With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes.
With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including Do D, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Type: ContractPay: $65.00 per hour
Schedule:
- 8 hour shift
- Day shift
Education:
- Bachelor's (Required)
Experience:
- configuring, maintaining and supporting OTM: 5 years (Required)
- Software troubleshooting: 5 years (Required)
- Oracle Transportation Management: 5 years (Required)
Security clearance:
- Confidential (Preferred)
Ability to Commute:
- Atlanta, GA 30313 (Required)
Ability to Relocate:
- Atlanta, GA 30313: Relocate before starting work (Required)
Work Location: In person
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