Customer Experience Representative - Scranton

Posted Date: January 10, 2025

Description:

Job Details

Description

AVAILABLE BENEFITS:

• Sign-On Bonus
• Health Insurance 401(k) and Employer Contribution
• Paid time off
• Paid Holidays
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee discount program
• Tuition reimbursement
• Office/Hybrid (2 day per week work from home option)

ESSENTIAL TASKS AND RESPONSIBILITIES:

• Respond quickly to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution
• Resolve routine and basic problems and communicate solutions or requested information to customers and internal stakeholders
• Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed
• Utilize customer relationship management (CRM) or other database to record activities and research product information
• Utilize order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, and maintain customer information and other data related to each transaction
• Receive and process orders for materials and merchandise
• Research and resolve customer issues
• Confirm orders, update shipping status, and proactively notify customers of any backorder or delivery delays
• Complete all other duties and projects as assigned

JOB SPECIFICATIONS:

• Two-year degree or a minimum of two years’ experience in customer service, inside sales or related field required
• Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry
• Ability to read and write the English language in a clear and concise manner, experience in Spanish, French, or other language skills a plus
• Calm and empathetic demeanor when dealing with demanding customers
• General typing skills, along with previous PC and Microsoft Office experience
• Superior verbal and written communication skills
• Ability to organize, prioritize, and work within established deadlines
• Willingness to work overtime when necessary or required
• Business math skills needed to perform daily tasks
• Ability to multi-task, and work independently and as a team
• Willingness to travel when necessary

Qualifications

Skills

• Motivations
• Education

Experience

Required

2 years:

Inside Sales

Licenses & Certifications

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