Receptionist

Responsibilities:

• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel
• Welcome visitors by greeting them professionally and courteously, in person or on the telephone
• Ensure efficient communication by accurately taking and delivering messages
• Keep a safe and clean reception area by complying with procedures, rules, and regulations
• Contribute to team effort by accomplishing related results as needed
• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
• Support organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Handle multiple lines, transferring calls as necessary
• Maintain customer trust by keeping client interactions confidential
• Utilize excellent customer service skills and exceed customers' expectations
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Possess at least one year of experience in a receptionist role or similar position
• Proven experience with receptionist duties including managing phone calls and customer service
• Prior experience in a part-time receptionist role beneficial
• Proficiency in answering inbound calls in a professional and timely manner
• Demonstrated ability to handle inquiries, providing accurate information to customers
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in using office equipment, including printers and fax machines
• Ability to maintain a neat and organized reception area
• Knowledge of office management systems and procedures
• Must be able to work independently and as part of a team.