Sr. Manager, Employee Experience, WW Amazon Stores Finance - IPAT

The WWASF organization exists to protect the financial health of Amazon Stores, encompassing ~4.5k employees primarily in finance, science, and technology roles that support the following business areas: North America (including global Marketing), International, Operations, Worldwide Grocery, Health Services, Seller Partner Services & Buy with Prime, and eCommerce Foundation.

If you thrive in a challenging and fast-paced environment, this is the place for you. Amazon looks for individuals who can think strategically as well as roll up their sleeves and dive deep into practical application. The person in this role must be able to get things done through partnership, influence and perseverance, working with senior business leaders and People, eXperience & Technology (PXT) leaders across the global network.

• Serve as the single threaded Employee Experience (LD) leader for WWASF.
• Lead, engage, and develop a high-performing team of six LDBPs who support WWASF leaders through Strategic Communications, Learning and Development (L&D) programs, and Employee Engagement across WWASF’s global hubs.
• Create and implement organizational goals, define success metrics, prioritize projects and programs, and create standard work across the regions.
• Improve current L&D support strategy to sustain and scale over time.
• Own a cohesive and personalized communication strategy across WWASF, delivering relevant content to specific employee segments, increasing engagement and quality.
• Influence senior leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
• Design and implement L&D programs to provide upskilling opportunities for L4-L8 employees across WWASF, with a focus on technical/business knowledge, financial, and durable skills.
• Implement the annual needs assessment to determine the leadership development skills needed in their regions.
• Deliver results with little supervision in a dynamic and often ambiguous environment with multiple priorities and tight deadlines.
• Communicate clearly and concisely, including interpersonal and written communications.
• Demonstrate excellent classroom and virtual facilitation skills.
• 5+ years of team management experience
• Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
• 10+ years of program or project management experience- Experience implementing repeatable processes and driving automation or standardization
• Experience in influencing and coaching senior leaders/stakeholders.
• Master’s degree in Instructional Systems Design, Adult Learning, Learning & Development, HR or a related discipline.
• Excellent verbal, written interpersonal communication skills with the ability to influence peers and leaders.
• Cross functional experience in an area outside of training and development.
• Outstanding interpersonal and leadership skills; role model for learning and development leaders.
• Proven experience in implementing innovative learning and development solutions within a fast-paced global environment.
• Executive coaching certification.
• Familiarity with business, financial and process improvement tools, concepts and methodologies.
• Experience working in a customer center environment.
• Excited about working in a diverse group and contributing to an inclusive culture.
• Experience in instructional design, including evaluation methodologies; experience with global design.
• Program management expertise, including managing detail, keeping multiple tasks/projects on track.
• Expertise in analyzing data and influencing to drive business decisions.

For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.