Boutique Watchmaker - Los Angeles
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Boutique Watchmaker
Richemont | Los Angeles, CA
Reports to: Technical Operations Regional Manager
Role Overview
The main purpose of the Boutique Specialist Watchmaker is to provide immediate service to clients entering the New York Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the boutique, without interruption, including all services and components. In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed:
- Watches
- Accessories
Key Responsibility 1: Diagnosis/Services
Evaluation of products such as:
- Watches
- Clocks
- Accessories
These services will include the following types of calibers:
- Quartz
- Mechanical
- Automatic
- Chronographs
- Complications
In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered:
- History
- Previous services performed
- Warranty
- Sales
- Intervention
- Product History
- Quality Conquest
- Network Feedback
- Conditions
- Physical Condition
- Functionality
- Movement Tolerances
Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion:
- Boutique
- Brand-Approved Vendors
- Inter-Network Locations
Key Responsibility 2: Maintenance and Organization of the Workshop
Maintenance of tools and Equipment (Watchmaking Related Equipment, Polishing and Laser Welders). Ensure that all equipment that is used is:
- Calibrated
- Maintained on a regular schedule
- Proper setup of workshop
- Organization & Cleanliness
- Proper layout and accessibility of all tools and equipment
Respecting all guidelines and policies set forth RNA Health and Safety. These Guidelines cover:
Chemicals- Equipment
- Tools
Key Responsibility 3: Routine Testing of Technical Skills (To be applied by RNA Technical Services)
Evaluation & Retesting- Practical Training
- Diagnosis
- Quality Control Interpretations
- Tools
- Encasing Skills
- Watchmaking
- Practices
- Theoretical Knowledge
- Quick Services for selected Jewelry
- Boutique Personnel
- Managers/Directors
- Sales Associates
- CSR
- Clients when necessary
Communicate in a timely and professional manner when planning:
- Vacation requests
- Personal days
- Sick days
- Lunch breaks
Provide the Technical Manager of the Region with feedback related to quality issues found with new and existing product during the repair processes such as:
- Components
- Tools
- Equipment
- Maintenance
Required to participate in Maison Sponsored Events:
- Masterclasses
- Product Launches
- VIP Events
Key Responsibility 5: Trainings
Participate in Brand Trainings at the RTC:
- Routine Refreshers
- Evolutions
- Calibers
- Processes
- Tolerances
- Equipment/Tools
- Brand Objectives and Policies
Education:
Accredited Watchmaking Diploma or Certification.
Or have the required abilities that can be validated in an exam given by RNA
Required experience:
- Minimum of 5-10 years of experience in Watchmaking is preferred.
- Retail working experience preferred.
- Working experience with luxury brands is a plus.
- Watchmaking level will be determined by years of experience, and proven ability to repair higher complications and calibers.
- Ability to perform all functions of watchmaking as determined by offered level.
Personal skills:
- Computer Skills
- Knowledge of SAP preferred
- Ability to handle multiple tasks simultaneously is required
- Ability to work with a team in a fast-paced environment is required
- Strong organizational, interpersonal & communication skills
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available.The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Salary Range: $90,000 - $120,000
Salary will be determined based on relevant skills and experience