Sr. Customer Service Representative

This position requires fluent Japanese speaking and writing as there is direct communications with the parent Japanese company. This position also requires at least 5 years manufacturing client/sales experience. Apply today if you have the qualifications to be considered!

Responsibilities:

• Manage and process incoming customer purchase orders in a timely and accurate manner
• Build and maintain strong relationships with customers to ensure high levels of customer satisfaction
• Handle customer inquiries and resolve any issues that arise
• Monitor customer accounts and take appropriate action when necessary
• Regularly communicate with customers regarding product sales, including delivery date adjustments and the preparation and submission of quotations
• Gather and update information on customers' production plans and new model launches
• Support annual price revisions with customers
• Use various computer programs, CRM, and ERP for data processing and reporting
• Prepare reports and maintain accurate records using Excel and other reporting tools
• Visit customers as required for relationship building and negotiations.

Skills:

• Proficiency in computer programs, CRM, and ERP - Enterprise Resource Planning
• Experience in data processing and answering inbound calls
• Knowledge of benefit functions, billing functions, and claim administration
• Ability to effectively communicate with clients and prepare reports
• Proficiency in ad hoc reporting and using Epic Software for various tasks.
• Proven experience in the automotive industry, preferably in a customer service role.
• Proficient in computer programs relevant to customer service, such as CRM and data processing tools.
• Familiarity with Epic Software and Enterprise Resource Planning (ERP) systems.
• Experience with 'About Time' software would be advantageous.
• Ability to handle and respond to inbound calls in a professional and timely manner.
• Knowledge of benefit and billing functions, including claim administration.
• Strong client communication skills, with experience in client conversations and reporting.
• Ability to create reports, including ad hoc reporting, to track customer service metrics.
• Strong problem-solving skills and the ability to handle customer issues efficiently.
• Excellent organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong interpersonal skills and the ability to work effectively in a team.
• Willingness to learn and adapt to new tools and software as required by the role.