Customer Service Representative

Utilizing our client's Customer Information System, the representative will work to find solutions that meet both the customer and company's needs.

Responsibilities:

• Handle inbound customer calls with courtesy and professionalism.
• Use the client's Customer Information System to manage and update customer accounts.
• Understand customer situations to negotiate beneficial resolutions for payment issues.
• Thrive in a fast-paced, high-volume environment.
• Commit to strictly adhering to assigned schedules, including breaks.
• Contribute positively to a diverse team.

Requirements:

• Strong communication and interpersonal skills.
• Ability to handle stressful situations with empathy and professionalism.
• Detail-oriented with the ability to multi-task effectively.
• Proficient with computer systems and comfortable navigating multiple platforms simultaneously.