General manager (relocation to northern Minnesota required) - ref. b0642903

This role is responsible for overseeing all aspects of the property, ensuring profitability, operational efficiency, and guest satisfaction. Key Responsibilities: 1. Operational Management:-Oversee daily operations of the hotel and restaurant, ensuring seamless integration between departments.-Develop and implement standard operating procedures (SOPs) to maintain consistency in service delivery.-Monitor and evaluate the performance of all departments, including front desk, housekeeping, food & beverage, and maintenance.-Ensure compliance with all health, safety, and licensing regulations.2. Financial Management:-Prepare and manage budgets, forecasting, and financial reports for the hotel and restaurant.-Monitor revenue and expenses, ensuring profitability and cost control.-Develop and execute strategies to maximize revenue through occupancy, restaurant sales, and other revenue streams.-Analyze financial data and market trends to identify opportunities for growth.3. Guest Experience:-Lead by example to deliver outstanding guest service and ensure guest satisfaction across all touchpoints.-Handle guest inquiries, feedback, and complaints in a professional and timely manner.-Continuously seek opportunities to enhance the guest experience and implement improvements.4. Leadership and Team Development:-Recruit, train, and manage a team of professionals across hotel and restaurant departments.-Foster a positive work environment, promoting teamwork, collaboration, and professional development.-Conduct regular staff meetings, performance reviews, and training sessions to maintain high standards.-Encourage and implement staff feedback to improve operations.5. Marketing and Sales:-Collaborate with the sales and marketing team to create and implement effective promotional strategies.-Build relationships with local businesses and organizations to drive hotel and restaurant bookings.-Monitor online reputation and respond to reviews to enhance the property's public image.6. Strategic Planning:-Identify and implement strategies to improve overall operational efficiency and service quality.-Stay updated on industry trends and incorporate innovative practices into the business model.-Work closely with ownership/board members to align on long-term goals and objectives.Qualifications and Skills:-Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).-Minimum of 5 years of experience in hotel or restaurant management, with at least 2 years in a leadership role.-Experience in Wedding and promotions-Strong financial acumen and experience managing budgets and P&L statements.-Excellent communication, leadership, and interpersonal skills.-Proven ability to manage and motivate teams in a fast-paced environment.-In-depth knowledge of hospitality industry standards, trends, and best practices.-Proficiency in property management systems (PMS) and restaurant management systems.-Strong problem-solving and decision-making abilities.What We Offer:-Competitive salary and performance-based incentives.-Health, dental, and vision insurance.-Paid time off and vacation benefits.-Opportunities for career growth and development.-A collaborative and supportive work environment.

HSS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.