Onsite Office Manager (SFL2025-7937)

Overview:

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities:

Office Manager is responsible for the day-to-day management of the property, being the contact for owner, contractor, and board issues and responding to the all the queries and management processes that arise in managing a 107-unit property.

It requires a high level of interpersonal skills, familiarity with all Microsoft software programs, the ability to handle difficult owner issues, some accounting knowledge and the ability to multitask during the busy morning period.

• Responding to phone calls, emails and owner/board requests
• Mailing collection and distribution
• Maintaining a record of all contractors on property and ensuring they return keys and fobs

• Maintaining the fob entry system and distributing fobs as needed
• Managing the LS&S website
• Managing the owner rentals in accordance with our documents
• Processing property sales in accordance with our documents
• Maintaining the resident directory
• Maintaining owner files with all relevant documents
• Contacting association vendors to supply services
• Assisting the Maintenance Manager as needed
• Logging owner maintenance requests and passing to the Maintenance Manager for action
• Responding to requests from the property manager and board members
• Processing invoices for payment
• Counting laundry coins and depositing them with the bank
• Maintaining petty cash and coins for laundry machines
• Office supplies, postage, filing etc

• Posting and distributing notices of board and owner meetings – approximately 20 per year
• Collating and emailing board packets to owners in advance of board meetings
• Annual Owner Meeting notices and emails – annually from November to January
• Owner newsletter distribution – 4 per year
• Scheduling unit pest control – monthly
• Board activity report - weekly
• Scheduling fire/sprinkler inspections with appointed contractors – annually
• Revising and publishing the association's Rules and Regulations – as directed by the board

Plus other work-related tasks as needed

Qualifications:

• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$22.00 to $24.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays