[ref. a40995316] New York - Desktop Support Technician - DST-24-13795

Duration: 6 Months

The Desktop Support Technician will provide front-line IT support for a healthcare enterprise, handling service desk inquiries, troubleshooting hardware and software issues, and assisting with telecom systems management.

Key Responsibilities:

• Support computer hardware, operating systems, networks, and applications.
• Install and configure desktops, laptops, printers, and mobile devices.
• Troubleshoot and resolve issues in a multi-office environment.
• Conduct mobile device audits and manage inventory.
• Analyze invoices for compliance with vendor contracts.
• Document resolutions in the ServiceNow ticketing system.
• Provide support for password resets and Microsoft Office issues.
• Collaborate with vendors on telecom claims and system updates.

Qualifications:

• Bachelor’s Degree in a relevant field.
• 1 year of experience in IT support, preferably in healthcare.
• Proficiency in Windows 7 & 10 and Microsoft Office Suite.
• Experience with ServiceNow and remote support tools.
• Excellent problem-solving and communication skills.
• Customer service-oriented.

Preferred Skills:

• ITIL Certification (a plus).
• Ability to lift and install equipment up to 50 lbs.
• Experience with mobile devices (iOS, Android).