Key Account Manager for an MSP

Are you passionate about technology and committed to building strong relationships? We’re seeking a dynamic Key Account Manager to join our Marketing & Sales department on our Managed Service Provider (MSP) team! In this role, you’ll be the driving force behind our client relationships, ensuring they receive our 5 Star IT Experience and value from our solutions.

What You’ll Do:

• Cultivate Relationships: Act as the primary point of contact for our key clients, building trust and understanding their unique needs.
• Strategic Solutions: Collaborate with clients to identify opportunities for growth and improvement, structuring our services to meet their goals.
• Cross-Functional Collaboration: Work closely with our technical teams to ensure seamless service delivery and support.
• Performance Tracking: Monitor account performance metrics, providing insights and recommendations to enhance client satisfaction.
• Market Insights: Stay informed about industry trends and the competitive landscape to position our services effectively.

What We’re Looking For:

• Proven experience in account management, preferably in the tech or MSP industry.
• Strong communication and interpersonal skills, with a flair for problem-solving.
• Ability to understand technical concepts and convey them clearly to clients.
• A proactive, results-oriented mindset with a passion for client success.

• Innovative Environment: Be part of a forward-thinking company that values creativity and collaboration.
• Growth Opportunities: We believe in investing in our team. Enjoy professional development and career growth.
• Work-Life Balance: Flexibility to help you maintain a healthy balance.
• Impactful Work: Play a crucial role in helping our clients thrive through innovative technology solutions.

If you’re ready to take your career to the next level and make a real difference for our clients, we want to hear from you! Apply now and join the ONE 2 ONE family!

• Bachelor’s-level degree and technology experience are required
• Minimum of 4 years of client account management experience
• Strong business acumen with client-focused attitude
• Excellent time management and organizational skills
• Impressive verbal, written, and communications skills
• Strong proficiency with Microsoft Office products
• Experience with CRM software preferred
• Demonstrated experience in a quota-driven sales environment

Benefits

• Salary base ($80,000-$95,000) plus Commission
• Medical, Dental, & Vision with Employer Contribution
• 401K with Employer Match
• Paid Time Off
• Volunteer Time Off
• Employee Assistance Program