Helpdesk Specialist (Hybrid) - ref. v198303

About NFF:

NFF, Inc. seeking an experienced Help Desk Specialist to provide top-notch technical support to our customers, ensure seamless software functionality, and collaborate with our development team to resolve issues and implement enhancements.

About this Position / Responsibilities:

• Technical Support: Deliver exceptional customer service via phone, email, or remote connections, resolving technical and non-technical issues promptly and accurately.
• Issue Management: Document, track, and monitor support requests using Zendesk and Jira, escalating critical issues to the technical staff as needed.
• Training and Development: Develop and maintain training materials, conduct customer training sessions, and collaborate with the Training Coordinator to configure software applications.
• Testing and Quality Assurance: Participate in agile planning, develop test conditions, identify and log defects, and verify fixes.
• Collaboration and Communication: Work closely with the development team to resolve customer issues, analyze feedback, and implement enhancements.

Qualifications:

Requirements:

• Bachelor's degree in a IT or related field.
• 3+ years of customer service experience.
• Excellent verbal and interpersonal communication skills.
• Strong problem-solving and analytical skills.
• Ability to learn quickly and work independently.
• Proficient in Microsoft Office, Windows, and Internet applications.
• Background in software support.

Nice to Have:

• Knowledge of SQL query syntax.
• Experience with Zendesk and Jira.
• Familiarity with agile development methodologies.

NFF Disclosures:

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
• STD, LTD, Supplemental life insurance and ADD&D
• Comprehensive 401k plan
• Paid Time Off

NFF is an Equal Opportunity Employer.

Important Notice: All NFF Inc communications come from @nffinc.com. Emails from other domains claiming to be NFF are likely scams. Be cautious, verify senders, and report suspicious messages immediately.