Director of First Impressions - Miramar

We work hard and have fun but promote a culture of balancing time with family and community.

We are committed to creating a warm welcoming environment where everyone who visits will feel that FVI School of Nursing and Technology genuinely cares for everyone who visits, works, or attends classes at FVI. To do so, in this role, it is expected that as a member of the FVI team exemptional customer experience is expected with every interaction.

A director of first impressions is the first staff member that interacts with visitors, guests, students, and staff and is responsible for other front desk and administrative tasks. It is a crucial role on the campus because first impressions matter and it is formed at the first contact with the front office staff.

Visitor & Front Desk Management:

• Greet and welcome visitors within 60 seconds of their arrival with a warm smile and direct eye contact.
• Avoid distractions such as personal phone use or idle conversations with colleagues.
• Direct visitors appropriately, which may include walking them to the correct office or department.
• Notify company personnel immediately upon the visitor's arrival, offer water if necessary, and follow up if not greeted within 10 minutes.
• Answer phones with a professional, warm tone within three rings; ensure no calls go to voicemail during business hours.
• Check voicemail every 15 minutes to avoid missed calls.

Exam Proctoring:

• Serve as the primary proctor for pre-admission exams, including Wonderlic (daily) and TEAS (Wednesdays 10:00 am - 2:00 pm).
• Provide clear instructions and create a comfortable environment for applicants before the exam.
• Print and distribute exam results promptly, updating the applicant tracker by the close of each business day.

Applicant Registration Assistance:

• Assist applicants with the self-serve registration process using the ADM system, ensuring all required documents (POG, photo ID, program plan) are uploaded.
• Review all documents to verify applicant signatures and completion.
• Update applicant statuses in Diamond and LSQ systems by close of business daily.
• Direct applicants to pay the registration fee after completing the enrollment process.
• Maintain 99.9% accuracy in all registration-related tasks.

Nursing Applicant Support (Complio Process):

• Initiate the Complio process for incoming nursing applicants after registration.
• Provide clear instructions on completing background checks, fingerprinting, drug screening, health clearances, and immunizations.
• Ensure Complio tasks are completed within 8 business hours of the registration process.
• Send weekly email reminders to registered students with incomplete requirements.
• Update the registration tracker every Wednesday and Friday with accurate status updates.

Data Management & Accuracy:

• Ensure all data is input into CRM and student information systems in real-time, with 99.9% accuracy.
• Run end-of-day reports or start-of-day reports to verify the completeness and accuracy of data entry.
• Update application and registration trackers by the end of business on Mondays and ensure all pre-admission requirements are met.
• Conduct file audits and verify that all future start students are properly submitted to the registrar after the add/drop period.

Registrar’s Office Support:

• Assist the Registrar’s Office with processing diplomas and in-service certificates within 2-4 weeks of the graduation date.
• Help applicants complete the self-serve digital enrollment process and ensure all required documents are submitted accurately.
• Direct applicants to pay registration fees once enrollment is completed.

Campus Operations Support:

• Support campus events such as new student orientation and open houses, ensuring sign-in sheets are ready 60 minutes before the event starts.
• Order supplies, refreshments, and other items necessary for campus operations and events.
• Handle mail and package management, including scanning and distributing mail to hybrid or off-site team members, and ensuring packages are stored out of sight from visitors.

Communication & Collaboration:

• Ensure all communications, including messages and emails, are promptly delivered to the appropriate department within 5 minutes.
• Check email hourly and disseminate important information to team members or students as necessary.

Service Hours:

• Monday to Thursday: 10:00 am - 7:00 pm
• Friday: 10:00 am - 4:00 pm

Key Metrics:

• 99.9% accuracy in all data entry and document processing tasks.
• Timely updates to all relevant systems and trackers by close of business.
• Greet visitors within 60 seconds and answer calls within three rings.
• Respond to missed calls and voicemails within 15 minutes.
• Ensure all nursing applicants receive Complio instructions within 8 business hours.

Requirements

Qualifications:

• Excellent customer service and communication skills.
• Ability to multitask and handle front desk and administrative responsibilities efficiently.
• Strong attention to detail and ability to maintain accuracy in data entry.
• Proficiency in CRM and student information systems.
• Ability to manage time effectively and meet deadlines under minimal supervision.

Benefits

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance