Operations Shift Lead - Allentown

GENERAL DESCRIPTION

Schedules are dependent upon Science Center attendance, special events, booked programs, and personal availability. The flexible schedule includes some evenings, weekends, and holidays.

SPECIFIC JOB RESPONSIBILITIES

Deliver exceptional guest experience by serving as a key member of the operations team. This position is often the first and last person our field trip and reserved program visitors will interact with. Job responsibilities include, but are not limited to:

• Act as leader on duty, responding to customer and team member concerns in absence of the operations manager.
• Responsible for leading day-of logistics for the group operations center, reserved programs, and exhibit floor.
• Facilitate training of all part time operations team members.
• Provide and promote excellent customer service in an enthusiastic and engaging manner.
• Assist field trip groups with a plan of action for their day’s activities by providing personalized suggestions and disseminating science center information.
• Utilize Doubleknot reservation system to check in field trip groups and reserved program attendants.
• Facilitate the group lunch spaces.
• Manage guest flow on the exhibit floor and engage visitors throughout the exhibit experiences.
• Attend and actively participate in training sessions to understand and implement the Da Vinci Science Center’s inquiry-based approach and demonstrate effective operations procedures.
• Monitor and restock exhibit supplies as needed and report shortages.
• Maintain safe and clean conditions for visitors. Address safety issues immediately.
• Assist in the changeover of traveling exhibitions.
• Run audio visual programming in the science theater.
• Other duties as assigned.

• 1-3 years related experience.
• Associates degree or equivalent preferred.
• Superior customer service and communication skills with a professional work ethic.
• Ability to work independently and unsupervised, as well as contribute within a team structure.
• Ability to arrive at work location for all scheduled shifts on time.
• Adheres to all established museum policies and guidelines.
• Successful completion of a criminal background check including, but not limited to checks through Pennsylvania State Police, Federal Bureau of Investigation, and Pennsylvania Child Abuse Registry. Successful completion of Child Abuse Recognition and Reporting course for Mandated Reporters is also required. Additional clearances may be required as changing regulations are implemented.

SPECIFIC JOB RESPONSIBILITIES

Deliver exceptional guest experience by serving as a key member of the operations team. This position is often the first and last person our field trip and reserved program visitors will interact with. Job responsibilities include, but are not limited to:

• Act as leader on duty, responding to customer and team member concerns in absence of the operations manager.
• Responsible for leading day-of logistics for the group operations center, reserved programs, and exhibit floor.
• Facilitate training of all part time operations team members.
• Provide and promote excellent customer service in an enthusiastic and engaging manner.
• Assist field trip groups with a plan of action for their day’s activities by providing personalized suggestions and disseminating science center information.
• Utilize Doubleknot reservation system to check in field trip groups and reserved program attendants.
• Facilitate the group lunch spaces.
• Manage guest flow on the exhibit floor and engage visitors throughout the exhibit experiences.
• Attend and actively participate in training sessions to understand and implement the Da Vinci Science Center’s inquiry-based approach and demonstrate effective operations procedures.
• Monitor and restock exhibit supplies as needed and report shortages.
• Maintain safe and clean conditions for visitors. Address safety issues immediately.
• Assist in the changeover of traveling exhibitions.
• Run audio visual programming in the science theater.
• Other duties as assigned.

• 1-3 years related experience.
• Associates degree or equivalent preferred.
• Superior customer service and communication skills with a professional work ethic.
• Ability to work independently and unsupervised, as well as contribute within a team structure.
• Ability to arrive at work location for all scheduled shifts on time.
• Adheres to all established museum policies and guidelines.
• Successful completion of a criminal background check including, but not limited to checks through Pennsylvania State Police, Federal Bureau of Investigation, and Pennsylvania Child Abuse Registry. Successful completion of Child Abuse Recognition and Reporting course for Mandated Reporters is also required. Additional clearances may be required as changing regulations are implemented.