Customer Relationship Support

The Customer Relationship Support is responsible for overseeing, resolving, triaging, and reporting on potential services issues affecting providers and patients so that exceptional customer service is delivered and, as a result, referrals grow. As the direct point of contact for Healthcare Providers (HCPs), the PSL reduces the workload of those within the pharmacy operations and on the Provider Sales Team by responding to customer inquiries and promoting repeat referrals. This is a 3 to 6 month assignment. Must be to work a Hybrid schedule. Qualifications:

• Should be comfortable working independently with minimal guidance from management
• May receive a list of tasks with due dates and can work independently to complete the tasks.
• Must have excellent listening and resolution skills
• Proficient using Microsoft Suite

education: Bachelors

• Responsible for overseeing, resolving, triaging, and reporting on potential services issues affecting providers and patients so that exceptional customer service is delivered and, as a result, referrals grow.
• As the direct point of contact for Healthcare Providers (HCPs), the PSL reduces the workload of those within the pharmacy operations and on the Provider Sales Team by responding to customer inquiries and promoting repeat referrals.
• Acts as the main point of contact with clients post-onboarding to ensure needs and expectations are met.
• Performs account maintenance by handling customer concerns, account issues, and escalated support inquiries.
• Handles issues when able and directs clients to appropriate department for issue resolution if needed.
• Does not close sales but provides guidance and suggestions to clients to identify and qualify new opportunities.
• Works in tandem with the respective field sales representative who closes sales and then transitions customer for ongoing account maintenance.
• Contributes to pharmacy growth by expanding sales bandwidth in a specific territory, by developing practice relationships and increasing share of voice for drug- and disease-based outreach.
• This person works collaboratively with the field-based sales, sales support, and operational teams to ensure the smooth transition of a pharmacy prescriber target to a long-term pharmacy client.

• Customer Relationship Management
• Active Listening
• Patient Support
• Sales Support

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.