[ref. h29778801] Customer Service Representative

We are offering a long term contract employment opportunity for a Customer Service Representative in Minneapolis, Minnesota. In this role, you will be a crucial part of the team, providing expert support to our customers and members, handling phone-based interactions, and resolving a wide variety of inquiries.

• Accurately process customer inquiries and provide solutions
• Deliver high-quality customer service and support
• Manage direct phone-based interactions with customers
• Maintain a comprehensive knowledge of our services to provide accurate information
• Monitor and take appropriate action on customer accounts
• Ensure customer credit records are up-to-date and accurate
• Resolve a wide variety of customer inquiries efficiently
• Utilize skills in Customer Service, Answer, Offshore, TRICARE, and NIS to enhance service delivery. • Proven experience as a Customer Service Representative or similar role
• Proficiency in using customer service software, databases, and tools
• Ability to effectively respond to customer inquiries and complaints
• Familiarity with offshore customer service operations and best practices
• Knowledge and experience in working with TRICARE health program
• Understanding of NIS (Network and Information Systems)
• Exceptional ability to handle multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Strong problem-solving skills with a focus on customer satisfaction
• Ability to work under pressure in a fast-paced environment
• Must be a team player and able to work collaboratively with diverse teams
• High level of professionalism and strong work ethic
• Willingness to work on flexible schedules including weekends and holidays if required.