Help Desk Support Specialist

Overview:

DecisionPoint Corporation is seeking a Help Desk Support Specialist to join our team on an upcoming Joint Personnel Recovery Agency (JPRA) IT Support Services contract. The job of the Helpdesk Technician is to provide Tier I & II support to the customer user base.

This position is On-site in Ft. Belvoir, VA.

Duties & Responsibilities:

• Create and work end-user tickets utilizing the Remedy ticketing system.
• Perform daily helpdesk checks.
• Perform user and computer management within Microsoft Active Directory.
• Provision and manage NIPRNET/SIPRNET Defense Enterprise Email accounts.
• Issue/Receive equipment to/from end-users as needed.
• Order and maintain printer consumables and other end-user items as needed.
• Work directly with Team Lead to receive prioritization and escalate issues, risks, and challenges

• Provide CAC/PIV certificate and account management support.
• Support iPhone and iPad distribution and operations.
• Support printer and fax operations.
• Support Monitor / KVM / Workstation and desk phone operations.

• Perform new equipment installations as needed.
• Process and perform user move requests as needed.
• Perform equipment lifecycle requests as needed.

• Provide Tier I & II desktop support for troubleshooting and problem resolution as required.

• Apply/Update software on all end-user equipment on NIPRNET/SIPRNET/ACCM/JWICS to maintain USCYBERCOM IAVM compliance.
• Apply/Update DISA Security Technical Implementation Guides (STIG) to all end-user equipment.
• Work with the IA Engineer, ISSO, and ISSM to comply with all USCYBERCOM security guidelines.
• Comply with all Air Force guidelines.
• Work with the IA Engineer, ISSO, and ISSM to remediate all discovered vulnerabilities in a timely manner.

• Document and maintain current user documentation and checklists.
• Maintain user folders.
• Provide a weekly status of activities performed and/or completed.

• Input Purchase Orders into the government Purchase Order system.
• Inventory, asset tag, and add to inventory database all end-user equipment received.
• Update inventory database when equipment is moved, fielded, or removed from service. Work with and assist all equipment custodians with annual inventory of equipment.
• Work with and assist all equipment custodians with DRMO process of equipment that is no longer needed.

Qualifications:

• Bachelors Degree in Information Technology related field or 6 years of relevant work experience
• With 0 - 2 years of experience.
• Have a current Secret Clearance and be eligible for a TS/SCI
• CompTIA Security+ ce required at Start Date
• CompTia A+ or MTA (Microsoft Technology Associate)

• Must be able to lift up to 70lbs.
• Some travel between primary agency site and geographically separated locations may be required to perform assigned duties.

Our Equal Employment Opportunity Policy:

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.