Business Analyst V

You will collaborate with cross-functional teams to ensure effective delivery of features that streamline flight attendant operations and contribute to overall service quality.

1. Business Insights and Analysis

• Analyze complex operational data related to Flight Attendant (FA) performance, attendance, training records, and compliance.
• Identify trends, challenges, and areas for improvement based on FA data and operational metrics.
• Apply predictive analytics to forecast staffing and operational needs and advise on business impacts and changes.

1. Tool Proficiency:

• Use tools like Power BI, Kibana, and UDH to gather, analyze, and visualize FA-related data, supporting data-driven decisions for improving operations and employee management.

1. Collaboration with Stakeholders

• Translate high-level business requirements related to FA data and operational needs into detailed user stories for development and QA teams.
• Collaborate with business stakeholders to ensure that FA record management systems are aligned with broader company goals and enhance employee efficiency and compliance.

1. Project Management and Methodology

• Apply Agile methodologies (Scrum, SAFe, Kanban) to manage and prioritize digital projects related to Flight Attendant record management, ensuring they align with business objectives.
• Oversee multiple projects, ensuring timely delivery and measurable impact on operational effectiveness.

1. Presentation and Reporting

• Prepare and deliver reports to senior management, presenting findings related to FA data analysis and providing actionable recommendations to optimize flight attendant performance, compliance, and resource allocation.
• Create clear, insightful visualizations to guide decision-making related to FA records management.

1. Collaboration with Developers

• Work closely with developers to ensure that FA records management systems (such as data collection tools, performance trackers, and compliance monitors) are aligned with both technical roadmaps and business strategies.
• Act as a liaison between business stakeholders (such as HR, operations, and training departments) and technical teams, ensuring effective implementation and continuous improvement of FA data systems.

Experience:

• Minimum of 6 years of experience in an airline business analysis role, with a focus on employee records or operational data management.

Skills & Knowledge:

• Proven experience in delivering business insights and managing operational records systems (specifically related to Flight Attendants or similar roles).
• Solid understanding of business analysis principles, methodologies, and standard processes.
• Familiarity with Agile project management methodologies (Scrum, SAFe, Kanban).
• Expertise in using data analysis tools such as Power BI, Kibana, and UDH to manage and interpret operational data.
• Excellent verbal and written communication skills to translate complex data into actionable insights for both business and technical teams.
• Familiarity with design tools like Figma and Zeplin.

Preferred:

• Advanced Education: Master's degree in business, Technology, or related fields.
• Experience with FA Records: Deep understanding of Flight Attendant records management, including performance tracking, compliance monitoring, and workforce optimization.
• Agile Certifications: Relevant certifications in Agile methodologies such as SAFe, Scrum, or Kanban.
• Analytics Tools Certification: Training or certification in analytics tools (e.g., Power BI, Kibana) is advantageous.

Qualifications

Required:

• Education: Bachelor's degree in computer science, Business, Technology, or a related field.

Required Skills : Agile Methodology,Business Analysis

Basic Qualification :

Additional Skills :

This is a high PRIORITY requisition. This is a PROACTIVE requisition

Drug Screen : No