Front Desk Coordinator

We are offering a short term contract employment opportunity for a Front Desk Coordinator in our Manufacturing industry in Indianapolis, Indiana. The role involves handling the front desk operations, providing excellent customer service, and ensuring smooth communication within the organization.

Responsibilities:

• Respond to incoming phone calls using a switchboard with 1-10 lines, ensuring effective communication channels within the organization.
• Welcome guests upon their arrival, ensuring a positive first impression of the organization.
• Check-in contractors, maintaining a record of external personnel within the premises.
• Maintain a professional and organized front desk, ensuring a conducive environment for guests and staff.
• Handle customer inquiries, providing accurate and timely information.
• Monitor customer accounts and take appropriate action where necessary, ensuring customer satisfaction.
• Process customer applications, ensuring accuracy and efficiency in service delivery.
• Maintain accurate customer records, ensuring data integrity.
• Resolve customer inquiries, providing exceptional customer service. • Proficient in managing switchboards with 1 - 10 lines.
• Experience in a manufacturing environment is desirable.
• Excellent interpersonal and communication skills.
• Proficiency in using standard office equipment.
• Strong organizational and multitasking abilities.
• Ability to handle confidential information.
• Exceptional customer service skills.
• Basic knowledge of MS Office Suite.
• Ability to work independently and as part of a team.
• High school diploma or equivalent.
• Ability to handle stressful situations and remain calm.
• Problem-solving and decision-making skills.
• Ability to work in a fast-paced environment.
• Flexibility to work in shifts if required.
• Attention to detail and accuracy.
• Prior experience in a similar role is preferred, but not mandatory.