Contact Center Representative / Patient Access
KORE1 Technologies Baldwin Park
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for an onsite Contact Center Representative / Patient Access in San Gabriel Valley.
Summary:Performs necessary duties in supporting a large volume of patients, both new / prospective and current / established, in scheduling and relaying information to or from care team, using established scheduling guidelines; and in facilitating internal communication across organization.
Responds to calls, faxes, email, in basket messages, from patients and or those calling on their behalf, providers, care team, and or leadership in support of timely, compassionate and accurate scheduling. Processes referrals appropriately, as directed by department polices and business rules.
Identifies crisis situations, elicits key information, and manages the call accordingly. Collects relevant caller data accurately and quickly during the telephone conversation.
Essential Functions:
-Answer monitored and recorded telephone calls: relays incoming calls/messages; coordinates appointment scheduling with doctors, staff, nurses, patients and other medical departments over the phone-Within guidelines for organization, department and clinic, schedules a variety of appointments in EPIC/Salesforce and other systems, communicates with provider, care team and leadership to facilitate timely and appropriate scheduling-Use problem solving and critical thinking skills to follow up with patient on scheduling related issues or communicating when they can expect to receive a call back from providers, extenders or nursing staff-Provides services that are accurate, reliable, courteous and timely within established service levels.
Summary:Performs necessary duties in supporting a large volume of patients, both new / prospective and current / established, in scheduling and relaying information to or from care team, using established scheduling guidelines; and in facilitating internal communication across organization.
Responds to calls, faxes, email, in basket messages, from patients and or those calling on their behalf, providers, care team, and or leadership in support of timely, compassionate and accurate scheduling. Processes referrals appropriately, as directed by department polices and business rules.
Identifies crisis situations, elicits key information, and manages the call accordingly. Collects relevant caller data accurately and quickly during the telephone conversation.
Essential Functions:
-Answer monitored and recorded telephone calls: relays incoming calls/messages; coordinates appointment scheduling with doctors, staff, nurses, patients and other medical departments over the phone-Within guidelines for organization, department and clinic, schedules a variety of appointments in EPIC/Salesforce and other systems, communicates with provider, care team and leadership to facilitate timely and appropriate scheduling-Use problem solving and critical thinking skills to follow up with patient on scheduling related issues or communicating when they can expect to receive a call back from providers, extenders or nursing staff-Provides services that are accurate, reliable, courteous and timely within established service levels.
Identifies patients in crisis with urgent clinical needs and refers appropriately-Schedules patient appointments as directed by the provider requests-Demonstrates accuracy and completeness in interactions via phone, in-basket or email
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