Application Support Specialist I
Knoxville
Overview:
The role of the Applications Support Specialist is to provide technical leadership and remote support to deliver excellent service to various C Spire. Three or more years of progressively technical experience is highly desired. We are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and can prioritize and execute tasks without micro-management.The role will involve providing leadership and technical direction to junior staff, while also solving some of the more advanced technical problems for our customers.
“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:
- A relentless obsession to be the best in our industry
- A winner mentality determined to outsmart and outdo competitors
- A single-minded commitment to unbeatable customer experiences
- An unapologetic passion for innovation and technology
- An uncompromising drive toward continuous improvement
- A steadfast devotion to doing the right thing the right way
- A deep-seated dedication to accountability and ownership
Responsibilities:
- Managing Service Requests, Incidents, and Problems through a ticketing system
- Ensure day to day operations of IT infrastructure
- Answering Inbound Service Calls as necessary
- Advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server, etc.)
- Administration and troubleshooting of Citrix servers
- Administration and troubleshooting of Microsoft Azure
- Basic system administration and troubleshooting of database technologies/software
- Leading periodic technical meetings
- Completion of a yearly training plan/required certifications
- Work includes occasional weekend or after hours time, when necessary
- Serve in on-call rotation
- Any other task or duty as assigned or required
Qualifications:
REQUIRED- Associates degree in Computer Science or a related technical field, or equivalent years of relevant technical experience.
- Familiarity with basic networking technologies and concepts.
- Citrix Certifications or experience.
- VMware Certifications or experience.
- Administrator/Engineer level Microsoft Certifications
- Leadership and management experience
- Advanced experience in the following is helpful:
- Windows 10
- Microsoft Server 2012 or higher
- Microsoft Active Directory
- Microsoft Office Suite/O365
- VMware and other hypervisors
- Citrix
- EMR/EHR/Practice Management Suites
- Networking/Switching hardware
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: Candidate should have reliable transportation, have the ability to lift 75 pounds, and should expect to spend a considerable amount of time seated throughout the day.
Knoxville
Job Summary:
Información disponible en español a continuación.
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