Customer Service Representative

This role offers a contract to permanent employment opportunity.

Responsibilities:

• Efficiently and accurately process customer credit applications.
• Provide assistance to customers by offering product and service information.
• Resolve product and service issues faced by customers.
• Enter sales quotations and orders on a daily basis.
• Ensure customer records are up-to-date by revising account information.
• Manage multiple accounts while supporting external sales representatives.
• Utilize Microsoft Word, Excel, and Outlook for various tasks.
• Handle both inbound and outbound customer calls.
• Document all customer interactions and communications.
• Perform data entry tasks related to customer service.
• Proficiency in answering inbound calls, adept at handling customer inquiries and complaints efficiently
• Exceptional customer service skills, with the ability to build rapport and maintain positive relationships with customers
• Strong data entry skills, ensuring accuracy and attention to detail in all tasks
• Experience in email correspondence, able to communicate professionally and effectively in writing
• Skilled in both inbound and outbound calls, able to manage high call volumes without compromising quality of service
• Proficient in Microsoft Excel, capable of managing, analyzing, and presenting data
• Experience in order entry, able to process customer orders accurately and promptly
• Knowledge of documentation procedures, capable of maintaining accurate records and files related to customer interactions