ServiceNow Architect with Active Public trust clearance/clearabl
Tech20 Solutions Rockville
ServiceNow Architect - Active Public trust clearance/clearablePrevious ITSM & ITAM ServiceNowLocation: Rockville, MD - REMOTE Required skills: ITSM, ITAM( SAM, HAM) CMDB Bachelors degree in information technology, Computer Science, or related field.
Design, develop, test, and deploy custom applications, modules, and integrations within the ServiceNow ecosystem. Create and maintain scripts, UI policies, and client scripts to enhance user experience and streamline processes. 3. Process Automation: Identify opportunities for process automation and optimization using ServiceNow's workflow engine and automation capabilities.
Implement automation solutions to improve efficiency, reduce manual tasks, and enhance service delivery. 4. Incident and Problem Management: Design and configure incident and problem management processes within ServiceNow, ensuring timely and effective resolution of IT issues.
Collaborate with cross-functional teams to establish best practices for incident and problem management. 5. Change Management: Configure and customize change management processes in ServiceNow, supporting controlled and efficient changes to IT environments.
Facilitate change management activities, including planning, approval workflows, and reporting. 6. Reporting and Analytics: Create and maintain dashboards, reports, and performance metrics to monitor ITSM processes and measure service levels.
Proven experience as a ServiceNow Architect, focusing on ITSM processes and solutions. Strong hands-on experience with ServiceNow administration, configuration, and development. Experience with ITIL practices and ITSM processes (incident, problem, change management, etc.). ServiceNow ITSM and ITAM Integrations ServiceNow certification(s) Key Responsibilities: ServiceNow Administration: Manage and administer the ServiceNow platform, including user access, system configuration, and data management.
Configure and customize ServiceNow modules, workflows, forms, and business rules to support ITSM processes and requirements. Monitor system health and performance, troubleshoot issues, and ensure the overall stability of the platform. 2. ITSM Development: Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ServiceNow solutions.Design, develop, test, and deploy custom applications, modules, and integrations within the ServiceNow ecosystem. Create and maintain scripts, UI policies, and client scripts to enhance user experience and streamline processes. 3. Process Automation: Identify opportunities for process automation and optimization using ServiceNow's workflow engine and automation capabilities.
Implement automation solutions to improve efficiency, reduce manual tasks, and enhance service delivery. 4. Incident and Problem Management: Design and configure incident and problem management processes within ServiceNow, ensuring timely and effective resolution of IT issues.
Collaborate with cross-functional teams to establish best practices for incident and problem management. 5. Change Management: Configure and customize change management processes in ServiceNow, supporting controlled and efficient changes to IT environments.
Facilitate change management activities, including planning, approval workflows, and reporting. 6. Reporting and Analytics: Create and maintain dashboards, reports, and performance metrics to monitor ITSM processes and measure service levels.
Provide insights and recommendations based on data analysis to drive continuous improvement. Need resumes @
Arlington (VA), 14 mi from Rockville (MD)
Overview :
Our client is staffing for the new year, and has will need several Senior ServiceNow Developers to work REMOTE on a Federal Project. Serve as a developer working in an agile development environment with a business analyst and consultant...
Avance ConsultingReston, 13 mi from Rockville (MD)
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Workplace in 2015, 2016, 2018, 2020, 2021, 2022, 2023 and 2024!
Responsibilities:
Project Overview: This project is a ServiceNow HelpDesk implementation.
Position Overview: I oversee the full lifecycle of ServiceNow implementations, from initial...