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Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.
Team Overview
Our Customer Experience (CX) team is on the frontline of engagement with our valued customers. The team is responsible for customer satisfaction, retention, and innovation to ensure a more personalized approach to our users' needs.
Responsibilities: Description
The Customer Experience team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth.
Your day-to-day job will consist of:
- Setting a strategy for global customers & Renewals Operations teams to drive efficiency and scale in our overall operations.
- Supporting the CX Leader and global Power School executive leadership team for Power School’s strategic accounts and orient the commercial vision utilizing Power School’s platform and technology.
- Leading a team of Customer Renewal Managers who will drive customer adoption of our products and services to maximize their investment in Power School
- Teaming with cross-functional teams to mitigate risk and to drive superior renewal rates
- Develop and implement processes, systems, and productivity metrics to ensure revenue teams are hitting their performance targets.
- Working closely with sales management and cross-functional leaders to align on strategies, renewal and pipeline forecasting, coverage plans, retention, and other account opportunities
- Establishing and managing the adoption and renewal motion of Power School’s platform, technologies, and services across Power School’s commercial ecosystem
- Leading pipeline forecasting and sales cycle management
- Presenting data to executive and leadership teams so translating complex information and trends into actionable insights is essential
- Creating and driving a culture of continuous improvement.
- Other responsibilities as assigned.
- Minimum of 12+ years of relevant and related work experience.
- Experience managing and leading teams and managers.
- Strong understanding of the renewals process and a proven track record driving renewal execution and performance, in a Saa S / Subscription environment.
- Strong background in customer management, customer success planning, and renewals.
- Significant pre-sales experience plus post-sales experience required.
- Successful track record of working in and maintaining Salesforce CRM.
- Experience presenting data to leadership team including being able to translate complex information and trends into actionable insights.
- Financial skills and business acumen to understand sales profitability and opportunities.
- Ability to coordinate across teams and disciplines to drive process improvements and automation.
- Self-starter who is able to tackle work in an unstructured environment, comfortable with ambiguity.
- Excellent customer service and conflict resolution skills.
- Bachelor’s degree required, or relevant experience. Master’s degree a plus.
Power School offers the following benefits:
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts
- Health Savings Accounts with company contribution
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan with generous company match
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including Class Pass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
A reasonable estimate of the base compensation range for this position is $173,100 - $240,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
EEO Commitment:
EEO Commitment
Power School is committed to a diverse and inclusive workplace. Power School is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Power Schoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.