View Jobs Description

Position Description

Duties and Responsibilities:

• To answer calls in the call center in a timely and quality manner.
• To provide appropriate information and instruction as to the various resources available to meet the needs of our customers.
• Forward calls as needed to the appropriate departments, divisions and offices.
• To achieve optimum efficiency and accomplish goals of the District Clerk’s Office, as outlined in the Organizational Strategic Plan, Section Operational Plan and Mission Statement.
• To adhere to all Administrative Standard Operating Procedures.

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

Requirements

All applicants must register and take the HRRM Clerical Skills Test and score a minimum of 80% with a typing speed of 35 W.P.M. and 80% accuracy.

Please see testing instructions in the General Information section below.

Education:

• High School Diploma or GED equivalent from an accredited educational institution.

Knowledge, Skills, and Abilities:

• Must possess entry level computer skills in the following applications – Microsoft Windows, and Microsoft Word.
• Must be able to work under strict time constraints and work overtime upon request.
• Must be a team player.
• Ability to work independently with minimal supervision.
• Ability to handle customers in a polite and courteous manner.
• Must have good time management skills.
• Must be capable of working under stress.
• Must possess excellent verbal and written communications skills.
• Must be able to work without direct supervision, have excellent analytical, decision-making, prioritization and organizational skills.
• Must act as a role model for the section; presenting oneself as a professional employee for the other employees to emulate.
• Must be eligible for employment in the United States.
• Testing will be required. (Grammar 80%, Typing 35 wpm) at 80% accuracy.

"See Resume" will not be accepted for qualifications.

General Information

• Click the above link to the HRRM Clerical Skills Test registration page.
• Click on "Apply" to submit your request for testing.
• You will receive a test invitation and instructions via e-mail within 48 hours.
• You will have no more than 5 calendar days to access and complete testing.
• Your score will be automatically uploaded to your application.
• The test may be taken once every 30 days.
• Most recent test scores are retained for up to 6 months.

Position Type and Typical Hours of Work:

• Regular Full-time
• Hours will be discussed during departmental interview.

Salary:

• $16.50 - $18.00 Hourly
• Depends on Qualifications
• Based on 26 Pay Periods
• Plus, benefits

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-term disability
• Employee Assistance Program
• Ten (10) days of vacation each year for the first five (5) years of service
• Accrual rates increase based on years of service
• Eleven (11) County-observed holidays and one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement Pension (TCDRS)
• Flexible schedule (varies by department)
• Transportation Assistance (Metro Ride Sponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website: https://benefitsathctx.com/